Inside Sales Professional
About The Position
The purpose of the Inside Sales Professional (ISP) is to identify and serve the needs of our customers, assist them in obtaining products or information, and provide excellent customer service while fulfilling the many needs of customers. This role involves processing customer orders, locating parts and equipment, supporting business relationships, assisting with warehouse duties, promoting products and services, and providing technical support. The ISP also identifies prospective customers, maintains the sales facility's atmosphere, processes warranties, performs inventory counts, and may make occasional deliveries. Participation in after-hours on-call duties and training classes, as well as working overtime, is also expected. The role requires working cooperatively with others and complying with all company policies and procedures, including maintaining regular and reliable attendance and physical presence.
Requirements
- High School Diploma or equivalent
- 2 years of customer service and/or sales experience
- Proficient in computers, including Microsoft Office
- Forklift experience
- Possess a valid driver’s license
- Maintain a satisfactory driving record as determined by Company Driver Policies
- Qualify for and remain insurable under Company liability insurance policy
- Meet federal and state requirements to operate the vehicle
Nice To Haves
- 2 years’ experience in the HVAC industry, preferred
Responsibilities
- Process customer orders received in person (at the sales counter) or by phone, fax, and e-commerce, including company transfers and delivery requests
- Locate parts, equipment, and supplies for our customers from various sources
- Support long-term business relationships with our customers to help promote sales growth and gain acceptance
- Assist in warehouse duties, including pulling customer orders and putting away stock while occasionally operating a forklift
- Promote new and existing products, upgrades, and services to our customers
- Assist customers with technical support and problem solving
- Identify prospective/future customers through store or phone sales and communicate prospects to the sales team (Territory Managers or Account Executives)
- Maintain a professional atmosphere of the sales facility by restocking and maintaining both showroom shelves and product displays
- Process warranties
- Perform cycle counts and assist in maintaining accuracy of physical inventory
- Make occasional deliveries using a site vehicle
- Participate in after-hours on-call duties and training classes
- Work overtime as assigned
- Work cooperatively with others
- Comply with all company policies and procedures
- Maintain regular, punctual, and reliable physical attendance
- Maintain regular, punctual, and reliable attendance and availability
Benefits
- Competitive weekly/bi-weekly pay
- Discretionary bonuses
- 401(k) with company match
- Employee Stock Purchase Plan
- Paid time off (vacation, sick, volunteer, holidays, birthday, floating)
- Medical/dental/vision
- Flexible spending accounts
- Company-paid life and short-term disability
- Optional long-term disability
- Additional life insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
