Inside Sales - Parts

R. F. MacDonald Co.•Hayward, CA

2d•Onsite

About The Position

The Inside Parts Salesperson provides parts look up and ordering for end user customers based in our area. A good inquisitive personality is ideal for this position to be able to understand our customer needs. RF. MacDonald Co. provides parts for the product lines we represent, as well as other product lines not represented by our firm. A percentage of this position will also include providing internal parts ordering support for Hayward service organization (24/7/365), parts ordering, factory interaction, order tracking and follow up with the service department (for some locations). The candidate should have knowledge of all types of industrial and commercial boilers and systems as well as all ancillary equipment. Performs other related duties as required and assigned.

Requirements

Willing to perform other functions as may be required in order to maximize the efforts of the company in attaining sales, or improving service to the customer.
Excellent communication skills both verbal and written.
Strong people and customer service skills in a professional setting.
Strong Microsoft skills and ability to learn new software programs.
Ability to work independently and efficiently and perform with minimal supervision.
Must be a team player and have the ability to work well with other to build a supportive work environment.
Ability to apply knowledge to customer’s current and future needs.
Ability to multi-task.
Ability to produce detailed but concise quotations pertaining to customer requirements.
A valid driver's license is required. Must be insurable with no major infractions.
Job will require some travel.
Candidate will have order desk experience including phone orders.
Must be familiar with industrial controls and industrial products.
Professional technical aptitude, time management, telephone and communication skills.
Aptitude to manage schedules, job scope budgeting and progress reporting associated with quoted service work.
Strong customer service orientation - be prompt and/or proactive to do, within reason, what is required to solve problems for internal & external customers.
Display a willingness to learn, to adapt on a continuous basis, and to expand in the position.
Ability to understand technical and sales language to service the customer.
Able and willing to work the hours necessary to fulfill the needs/expectations of the position.
Be an active team player.
Computer knowledgeable - ability to use Field Centrix, MS Dynamics, MS Word, MS Excel, and MS Outlook/email.
Aptitude to learn & use Factory Equipment Selection and Pricing Programs.

Nice To Haves

Experience with pipefittings and electrical fittings are a plus.
Experience with Visio and/or AutoCAD is a plus.

Responsibilities

Lead and conduct all business related to Parts inside sales, plus related activities.
Perform follow up and service support to end users and contractors.
Provide support for the outside salespeople and engineering firms.
Take incoming inquiries for parts by phone or email.
Thoroughly research each part request to ensure requested parts are quoted to avoid errors and provide up-sell opportunities to help meet and exceed local sales budget.
Communicate and provide customer quotes with any pertinent data sheets to support quoted items.
Follow up on unprocessed quotes with customer to ensure great customer communication is provided.
Receive purchase orders and forward to Parts Purchasing Administrator to process through the Dynamics database – providing vendor quotes and customer purchase orders.
Review weekly and monthly billing reports with Parts Purchasing Administrator, as needed.
Assist Parts Purchasing Administrator with any communications for etas, purchase order discrepancies, vendor quotes.
Assist accounting and Parts Purchasing Administrator with collection means for items that are over 90 days non-paid.