Inside Sales - MidMarket Account Manager

ZipRecruiter•Phoenix, AZ

8d•Hybrid

About The Position

ZipRecruiter is a leading online employment marketplace powered by AI-driven smart matching technology. We actively connect millions of businesses and job seekers through innovative services. As an Account Manager, you will thrive in a high-velocity, outbound sales environment where your influence drives our growth. You will support and retain existing customers who need a consultative partner to navigate their hiring needs. This is a high-volume, long-term relationship role where your primary mission is to be a trusted partner with customers and recommend our solutions. We are looking for a "consultative mindset" who isn't afraid to pick up the phone, drive the conversation, and guide customers through a seamless hiring process. ZipRecruiter’s world-class training program, known internally as Dev Bay, is designed to set you up for long-term success. Upon starting in a sales role, you’ll begin with one week of new-hire onboarding, followed by 7 weeks of in-depth, hands-on, and rigorous sales training. This includes structured learning, consistent role-playing, and live-call practice to ensure you’re building real-world skills from day one. The goal is to prepare you for a seamless transition into a full quota-carrying role within your department. While you are eligible to earn commission during Dev Bay, the primary focus is on mastering a strong foundation of skills that will enable you to exceed your goals not just early on, but throughout your entire career. The ideal candidate will be part of our growing inside sales team.

Requirements

At least 1 year of account management sales experience
Strong interpersonal and communication skills with the ability to convey them over the phone
Ability to thrive under pressure and enjoy the challenge of tight deadlines and managing a variety of duties
Must have excellent oral and written skills for presentations
High need for achievement and competition; loves to compete and win
Enthusiastic, optimistic, and certain of victory; unfazed by rejection
Strong organization and time management skills
Coachable, listens to and implements advice from the manager
Resourceful, goes over, under, and through obstacles to achieve success
Regular, reliable, and predictable attendance is an essential requirement of this position

Nice To Haves

Proficiency with Salesforce, Gong & Google Suite programs a plus

Responsibilities

Establish and maintain a high level of customer satisfaction.
Utilize a combination of ZipRecruiter internal data & 3rd-party labor market insights to educate and lead sales demos on ZipRecruiter’s suite of products.
Communicate and work to identify hiring challenges and provide unique solutions in the form of ZipRecruiter’s suite of products and hiring campaigns.
Schedule appointments through outbound sales calls to a mix of warm leads, including current customers, referrals, and former customers.
Manage a pipeline, comprised of paying business opportunities, to retain new monthly recurring revenue.
Meet/exceed revenue growth with a combination of upsell and retention goals.
Manage a sales pipeline, comprised of paying business opportunities, to forecast new monthly recurring revenue.
Schedule and run demos with clients.
Make 50+ phone calls per day to an assigned book of business comprised of paying customers.
Analyze trends in the labor market and present analytics to your clients.
Collaborate with Mid-Market Sales Managers to ensure customer satisfaction and identify future upsell opportunities.
Build and develop account relationships and stabilize consistent spend by customers.