Inside Sales Manager

Brady Corporation

7d•Onsite

About The Position

The PDC Leader of Inside Sales is responsible for driving revenue growth, optimizing sales processes, and managing a high-performing inside sales organization. This role oversees daily sales operations, manages a team of Inside Sales Representatives, establishes performance expectations, and partners closely with Marketing, Field Sales, Customer Success, and Operations to achieve company revenue and retention goals. The ideal candidate is a data-driven, people-centric leader with a strong track record of building scalable sales engines and will report to the Sr. Director of Sales. This position will reside in our Salt Lake City Office.

Requirements

Leadership & Team Management
Sales Strategy & Execution
Pipeline, Forecasting & Reporting
Customer Engagement & Revenue Growth
Operational Excellence

Responsibilities

Recruit, develop, coach, and retain a high-performing inside sales team.
Establish clear goals, KPIs, and activity metrics; provide ongoing performance management.
Lead team meetings, pipeline reviews, and coaching sessions to ensure quota attainment.
Foster a culture of accountability, collaboration, and continuous improvement.
Develop and execute the inside sales strategy to support company growth targets.
Build and refine sales processes, cadences, and talk tracks aligned to buyer personas.
Partner with Marketing to optimize lead generation, inbound/outbound workflows, and conversion rates.
Work with Field Sales/Enterprise Sales to support territory growth and handoff processes.
Ensure a partnered relationship between Territory Managers and Inside Sales Managers
Own pipeline accuracy, forecasting, and reporting for inside sales.
Utilize CRM tools (Salesforce) to analyze trends, track performance, and optimize productivity.
Implement dashboards and reporting structures for leadership visibility.
Oversee execution of outbound prospecting, lead qualification, and opportunity generation including working on face to face meetings for the field team..
Ensure consistent, high-quality customer interactions via phone, email, chat, and digital channels.
Drive expansion opportunities within existing accounts through cross-sell and upsell programs.
Collaborate with Customer Success and Support to ensure seamless customer lifecycle management.
Identify bottlenecks and implement process improvements across the sales cycle.
Partner with Sales Operations to optimize CRM use, territory management, demos and other ISM functions needed.
Implement best practices for sales productivity, including enablement, playbooks, and use of digital tools for success (Google Meet, Demo Room, etc).