Inside Sales Manager

Magnolia Plumbing•Laurel, MD

About The Position

Magnolia Companies is seeking a highly motivated and experienced Inside Sales Manager to join our team. The successful candidate will be responsible for providing support to the team of sales representatives and ensuring that they are properly trained to negotiate and convert over the phone opportunities into jobs

Requirements

Bachelor's degree
Minimum of 7 years of experience in inside sales
Strong leadership and communication skills
Ability to work well under pressure and meet deadlines
Proficient in Microsoft Office Suite and project management software
Ability to work independently and as part of a team

Responsibilities

Ensure all calls are answered using the appropriate scripts and within defined time frames.
Qualify and disqualify service calls and sales leads.
Enter all qualified service calls and opportunities into the appropriate piece of software.
Obtain COI and other supplementary paperwork as required to facilitate the ratification of contracts.
Maintain the automated e-mail proposal follow up process.
Maintain the PM contract/Renewal database including entering all PM contracts and renewing PM contracts according to company policy.
Work with the Head of Sales & Marketing to determine all metrics/KPI’s for the commercial sales representatives.
Assist the sales team in negotiating and closing leads as directed.
Meet periodically to review and assess the KPI’s vs. actual performance.
Evaluate all representatives job performance on a periodic basis as per company policy.
Provide leadership, guidance and direction to all sales representatives.
Provide sales reports on a periodic basis.
Attend meetings on a periodic basis as required by the Head of Sales & Marketing.
Interpret and complying with all company policies and procedures.
Approving all time cards and P.T.O requests for sales representatives & contract coordinator in accordance with department needs, company policies and procedures.
Participate in the investigation and solution of customer complaints as necessary.