Mgr, Inside Sales

our team • Franklin, TN

11d • Onsite

About The Position

SPX Technologies builds innovative solutions for a safer, more efficient, and sustainable world through its platforms in HVAC and Detection and Measurement. The Detection and Measurement segment, specifically Aids to Navigation (including Flash, Sabik Marine, and Sealite), provides leading solutions for marine, obstruction, and airfield markets, ensuring safe navigation by air, land, and sea. As an Inside Sales Manager, you will lead and develop a high-performing inside sales and customer service team focused on exceptional customer experiences and revenue growth. This role involves driving operational excellence in order management, sales support, and customer engagement, while collaborating with sales, operations, and finance. You will be responsible for setting direction, implementing process improvements, and ensuring consistent execution to boost customer satisfaction, efficiency, and the success of the commercial organization.

Requirements

• 5+ years inside sales/customer service experience.
• Leadership or supervisory experience.

Nice To Haves

• Strong communication skills.
• Experience with Lean/CI tools and process improvement.
• Experience with Salesforce or related CRM tools
• Experience with SAP or related ERP systems

Responsibilities

• Lead, coach, and develop a high-performing inside sales and customer service team, setting clear goals and expectations aligned to business priorities.
• Foster a customer-centric culture focused on responsiveness, quality, and continuous improvement.
• Ensure high-quality customer interactions across phone and email channels, including resolution of escalations and complex issues.
• Partner with Account Managers and external sales teams to support revenue growth, customer retention, and overall commercial effectiveness.
• Oversee all order processing activities to ensure accuracy, timeliness, and alignment with customer expectations.
• Manage daily operations to ensure consistent, standardized execution of sales support and customer service processes.
• Collaborate closely with warehouse, shipping, billing, and finance teams to ensure seamless order fulfillment and issue resolution.
• Leverage CRM and ERP systems (e.g., Salesforce, SAP) to manage workflows, maintain data integrity, and support business operations.
• Establish and monitor performance metrics (e.g., order accuracy, response time, customer satisfaction) to drive accountability and performance improvement.
• Own and lead continuous improvement initiatives across the order-to-cash and customer service processes, applying Lean principles to eliminate waste and improve flow.
• Drive structured problem-solving using Lean tools (e.g., root cause analysis, 5 Whys) to address recurring issues and improve process stability.
• Develop, implement, and sustain standard work, visual management, and performance dashboards to enable consistent execution and transparency.
• Identify opportunities to streamline processes, improve system utilization, and enhance the overall customer experience.
• Build a culture of continuous improvement by engaging team members in identifying inefficiencies and leading improvement initiatives.

Benefits

• Competitive and performance-based compensation packages and bonus plans
• Educational assistance, leadership development programs, and recognition programs

What This Job Offers

• Job Type: Full-time
• Career Level: Manager