Inside Sales Manager

Kept Companies•Tampa, FL

About The Position

A national provider of commercial, industrial, and residential facility and fleet maintenance services is seeking a seasoned Inside Sales Manager to build, train, and lead a high-performing inside sales organization. This role will oversee outbound B2B commercial sales representatives as well as inbound B2C sales representatives, supporting a diverse portfolio of recurring and project-based services including facility maintenance, pressure washing, fleet cleaning, building services, and specialty cleaning solutions. The successful candidate will play a critical role in driving revenue growth, improving close rates, and creating a performance-driven sales culture. This is an excellent opportunity for a hands-on sales leader who thrives in a fast-paced, metrics-driven environment and enjoys developing people and scalable sales processes.

Requirements

3–5+ years of experience leading an inside sales or call-center sales team
Proven experience managing both outbound B2B and inbound B2C sales motions
Demonstrated success hiring, training, and scaling inside sales representatives
Strong background in building incentive programs and driving performance through motivation
Experience selling services or solutions with recurring revenue and/or project-based pricing
Comfort managing activity-based sales teams with defined KPIs
Proficiency with CRM systems and sales performance reporting

Nice To Haves

Experience selling facility services, commercial services, industrial services, or home services
Background in multi-service or solution-based sales environments
Familiarity with long sales cycles and consultative selling for commercial accounts
Experience working with nationally distributed or multi-location customers

Responsibilities

Recruit, hire, onboard, and train inbound B2C and outbound B2B inside sales representatives
Lead daily sales activities, including call coaching, pipeline reviews, and performance management
Establish clear performance expectations and ensure accountability to individual and team sales goals
Mentor and develop representatives into consistent, high-performing contributors
Manage outbound prospecting efforts targeting commercial customers such as retail, industrial, fleet, and facility operators
Oversee inbound lead conversion for residential and small commercial customers
Partner with marketing and operations to ensure effective lead handoff and customer experience
Identify opportunities to improve conversion rates, average deal size, and recurring revenue
Design and implement incentive and motivational programs that drive consistent goal attainment
Foster a competitive, positive, and results-oriented sales culture
Track and report key KPIs including activity levels, close rates, forecast accuracy, and revenue performance
Document and refine sales processes, scripts, and onboarding programs
Leverage CRM tools to manage pipeline visibility and forecasting
Ensure data accuracy, compliance, and consistent execution of sales best practices