Inside Sales Manager
About The Position
The Inside Sales Manager is committed to providing excellent services. You will be responsible for providing rapid response, managing inbound/outbound inquiries, reservation requests, customer calls and emails for business supporting an existing client base. This includes maintaining, and growing relationships with ESA accounts. The Inside Sales Manager will play a fundamental role in achieving revenue goals and winning opportunities. A winning attitude and a willingness to embrace a fast-paced environment will be key to success in this role.
Requirements
- Fluent in the English language.
- Excellent verbal and written communication skills.
- Excellent interpersonal communication skills including effective listening.
- Demonstrate effective negotiation skills.
- Critical problem-solving skills.
- Thorough knowledge of ESA, hotel, and travel industry.
- Self-motivated with strong time management skills and demonstrated ability to meet/exceed goals and achieve performance metrics.
- Ability to manage multiple tasks simultaneously; must function well under pressure and remain positive and constructive under stress.
- Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
- Some travel is required -- typically 10-20%.
- Associates degree, at least 3 years sales experience; or the equivalent combination of the two.
- Must be pro-active and knowledgeable of creative sales activities and client interactions.
- Must be able to work a flexible schedule to include infrequent morning, evenings and/or weekends.
- Must possess a valid driver's license and have reliable transportation.
- Experience with Microsoft Office software including Word, Excel, and PowerPoint, CRM.
Nice To Haves
- Bachelor's Degree preferred but not required.
- Hotel sales experience, particularly in the extended stay niche, is preferred but not required.
Responsibilities
- Follow up and win inbound sales through prompt response to all leads ensuring all reservation requests and inquiries are completed timely.
- Achieve individual and team revenue, performance, and response goals and other performance metrics assigned.
- Routing qualified opportunities to the Business Development team for advanced qualification.
- Work collaboratively with Regional Revenue Managers as well as Regional Director of Field Sales to negotiate rates and determine appropriate placement.
- Use effective sales and negotiating skills to achieve rate targets in pursuing and winning business.
- Maintain accurate customer information within CRM.
- Ability to handle multiple projects, inquiries, and incoming requests simultaneously.
- Meet team performance, revenue, and booking benchmarks.
- Maintain productive, professional relationships with internal support partners, clients, and team members.
- Maintain timely, accurate, and thorough documentation of all sales activities and entries within the CRM program.
- Participate in periodic sales promotions, and sales activities as appropriate.
- Communicate proactively with leadership to provide needed information and support and ensure collaborative efforts across the company to drive sales effectiveness and client satisfaction.
- Earn the confidence and respect of others through a positive and energizing style.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
Number of Employees
11-50 employees
