Inside Sales Manager

Ferguson Enterprises•San Diego, CA

15d•$7,125 - $11,392•Onsite

About The Position

Ferguson, a Fortune 500 company with approximately 36,000 associates across 1,700 locations, is seeking an Inside Sales Manager. This role is responsible for managing a team of 10 or more Sales Support Representatives, focusing on policy and strategy implementation to achieve sales goals and profitability. Ferguson is committed to building better infrastructure, homes, and businesses by making complex projects simple, successful, and sustainable. The company fosters a community of associates who build careers they are proud of.

Requirements

Experience in sales support, inside sales, or customer service.
Strong knowledge of order management, pricing strategies, and sales operations.
Experience managing a team in a fast-paced customer-facing environment.
Strong communication, leadership, and negotiation skills.

Responsibilities

Support and enforce Sales Center expectations and goals by driving and evaluating associate/team performance, including adherence to key performance and quality indicators.
Set, communicate, and execute tactical direction to accomplish department goals and meet call and sales goals and deadlines.
Fulfill a strategic plan and execute initiatives focused on growing sales, increasing profitability, and acquiring new customers.
Perform routine call monitoring and associate coaching to address opportunities for improvement and share best practices that support delivery of world-class customer service.
Monitor and distribute workload, drive productivity, and ensure effective work/life balance of team members.
Deploy a set of sales processes, including the use of CRM systems, to create an efficient and effective sales process that maximizes sales, win rates, and profit margins.
Facilitate strong and lasting relationships with supplier partners at all levels of the organization to help provide powerful solutions options for customers.
Work cross-functionally and collaborate with internal teams such as Sales, Marketing, Support, Product, and Leadership.
Monitor metrics for accuracy of tracking and outcomes related to account development and customer activity.
Ensure appropriate staffing of associates to meet customer needs.
Foster a high-performance, customer-first culture within the sales support team.
Adhere to Company compliance and Health Safety and Environment (HSE) policies, procedures, and requirements.
Develop and implement process improvements to streamline order entry, pricing, and customer communications.
Act as the primary point of contact for resolving customer inquiries, escalations, and complex order issues.