INSIDE SALES MANAGER

Patterson Pope Inc • Charlotte, NC

12d • Onsite

About The Position

The Inside Sales Manager is accountable for end-to-end ownership of inside sales execution, pre-sale operations support, pricing, and project planning delivery. This role provides leadership, performance management, workflow orchestration, quality oversight, and cross-functional alignment across all internal sales and execution functions that support revenue generation. This includes hiring, onboarding, training, performance management, workload prioritization, and accountability.

Requirements

• Bachelor’s degree or equivalent experience
• Proven experience managing multi-role, execution-heavy sales operations teams
• Advanced coaching, communication, and conflict-resolution skills
• Strong analytical and reporting capabilities
• Experience in a sales-driven, project-based organization
• Proficiency with CRM systems, Excel, and sales operations tools
• Strong analytical and organizational capabilities.
• Results-oriented with a proactive approach to sales and customer service.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Ability to apply concepts of basic algebra and geometry.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written oral, diagram, or schedule form.

Responsibilities

• Directly manage and develop all Project Planners, Inside Sales Account Managers, and Pricing and Sales Support Specialists
• Establish clear role expectations, performance standards, and KPIs for each function
• Conduct regular performance reviews, coaching conversations, and development planning to address performance gaps, workload imbalances, and behavioral issues
• Own workload distribution and prioritization across project planning and design, pricing and sales support execution, and inside account management
• Balance capacity across roles to meet sales demand, deadlines, and service-level expectations
• Identify bottlenecks, skill gaps, or process failures impacting throughput and proactively communicate risks, delays, or constraints to Sales leadership
• Ensure strategic account plans, upsell/cross-sell efforts, and retention strategies are executed
• Monitor pipeline health, forecasting accuracy, and account performance metrics
• Support CRM hygiene and data integrity across all sales-supporting roles
• Ensure pricing workflows integrate cleanly with planning and sales execution
• Maintain accountability for documentation accuracy across CRM, quoting, and project systems and monitor quote turnaround times, revision cycles, and quality trends
• Ensure output meets accuracy and departmental standards
• Monitor revision cycles and root causes of rework
• Ensure proper collaboration between Planning, Pricing and Sales Support, and Sales

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Company-paid Life and Accidental Death & Dismemberment Insurance
• Option to buy Additional Life Insurance coverage for yourself and your dependents
• Short Term Disability Insurance
• Long Term Disability Insurance
• Flexible Spending Accounts (FSA)
• Employee Assistance Program (EAP)
• 401k
• Paid Time Off
• Paid holidays
• ESOP

What This Job Offers

• Job Type: Full-time
• Career Level: Manager