Senior Account Executive (Inside Sales)

Tecnova Advanced Systems, Inc.•San Diego, CA

11d•$110,000 - $150,000•Onsite

About The Position

Tecnadyne, a San Diego-based manufacturer of subsea propulsion systems, is seeking an experienced Inside Sales Manager to lead and support a small inside sales team while remaining actively involved in day-to-day sales activities. This is a hands-on "player-coach" role responsible for managing 1-2 Inside Sales Representatives, supporting customers, processing quotes and orders, and driving exceptional customer service. The ideal candidate will combine strong leadership skills with technical sales experience and a passion for building customer relationships in a fast-paced manufacturing and engineering environment.

Requirements

Proven ability to lead, mentor, or supervise inside sales, customer service, or sales support personnel.
Ability to manage multiple priorities, balance leadership responsibilities with individual contributions, and thrive in a fast-paced environment.
Proficient with Microsoft Office Suite (Excel, Word, PowerPoint), CRM software (HubSpot preferred), and ERP systems.
Familiarity with technical, industrial, manufacturing, or electro-mechanical products.
Strong attention to detail and accuracy in quoting, order processing, customer account management, and reporting.
Excellent written and verbal communication skills with the ability to effectively communicate technical information to customers and internal teams.
Strong analytical and problem-solving skills with the ability to troubleshoot customer issues and support team members in resolving challenges.
Ability to collaborate effectively with cross-functional teams, including sales, engineering, production, operations, and procurement.
7+ years of inside sales, technical sales, account management, or customer support experience.
Experience within manufacturing, engineering, industrial, or technical product environments strongly preferred.

Nice To Haves

Experience leading an inside sales, customer service, or sales support team.
Experience in a technical, manufacturing, industrial, or engineered products environment.
Understanding of supply chain, manufacturing, and logistics processes.
Knowledge of electro-mechanical systems or related technologies.
Strong initiative, leadership presence, and results-oriented mindset.
Experience supporting both customer service and revenue-generating sales activities.
Bachelor's degree in Business, Engineering, or a related field preferred but not required.
2+ years of leadership, supervisory, or team lead experience preferred.

Responsibilities

Lead and support the inside sales function, including quote generation, order processing, customer follow-up, and sales administration.
Actively perform inside sales responsibilities while managing team workload and priorities.
Serve as the primary point of contact for key customer accounts and inbound inquiries.
Provide exceptional customer service, address technical questions, and ensure timely resolution of customer issues.
Develop and maintain an in-depth understanding of Tecnadyne's products, applications, and capabilities.
Train and mentor team members to effectively support customers and identify solutions.
Manage strategic customer accounts while overseeing account activity across the inside sales team.
Ensure all data is accurate and current.
Foster long-term customer relationships and identify opportunities for growth.
Ensure accurate maintenance of customer records, sales activities, opportunities, and reporting within the CRM system.
Monitor pipeline activity and provide sales performance updates to management.
Oversee and participate in the timely and accurate processing of customer orders.
Coordinate with operations, production, logistics, and procurement teams to ensure customer requirements are met.
Collaborate with engineering, operations, and production teams to develop solutions for customer challenges.
Assist team members in resolving complex customer issues and technical inquiries.
Support inbound sales opportunities, customer follow-up activities, lead generation efforts, and account development initiatives.
Help drive revenue growth while maintaining a high level of customer satisfaction.
Foster effective communication between customers and internal departments.
Lead team meetings, provide coaching and guidance, and ensure alignment across sales, engineering, production, and operations teams.
Directly supervise, coach, and develop 1-2 Inside Sales Representatives.
Establish priorities, monitor performance, support professional development, and help create a positive, customer-focused team culture.