Inside Sales Manager - Marketplace

RBGlobal•Austin, TX

About The Position

Lead, inspire, and elevate a high-performing Inside Sales team focused on connecting buyers with the heavy equipment they need to succeed. As the Inside Sales Manager, you'll drive team performance through hands-on coaching, data-driven decision making, and continuous process improvement. In this role, you'll oversee a team of Inside Sales Representatives responsible for prospecting, nurturing buyer relationships, and converting opportunities into revenue. You'll play a critical role in developing talent, optimizing sales effectiveness, forecasting results, and ensuring a best-in-class buyer experience. We're looking for a collaborative, results-oriented leader who thrives in a fast-paced sales environment, enjoys mentoring others, and is passionate about achieving ambitious growth goals while fostering operational excellence.

Requirements

Experience using CRM platforms such as Salesforce
Experience leading and coaching Sales Representatives
Excellent communication and cross-functional collaborations skills

Responsibilities

Manage a team of 6–10 Inside Sales Representatives focused on prospecting and buyer conversion
Lead daily standups, weekly pipeline reviews, and monthly performance check-ins
Provide individualized coaching to improve rep productivity, win rates, and sales acumen
Monitor call/email activity, adherence to sales process, and CRM hygiene
Set daily, weekly, and monthly performance targets in alignment with company GTV and revenue goals
Track KPIs such as lead-to-opportunity rate, talk time, response time, and conversion rates
Partner with marketing and operations to optimize lead quality and sales enablement tools
Conduct regular audits of rep activity and effectiveness to drive continuous improvement
Ensure reps follow best practices in CRM (HubSpot/Salesforce) for lead management and buyer engagement
Collaborate cross-functionally to identify bottlenecks and implement scalable solutions