Inside Sales/Junior Account Manager - Eurofins Cosmetics & Personal Care, Inc.

Eurofins•Toronto, ON

127d•CA$50,000 - CA$60,000•Onsite

About The Position

This position is responsible for fulfilling all customer service responsibilities and coordinating stability studies to support the Cosmetics Division laboratories. This position is responsible for providing exceptional customer service to the company’s current and future clients. Reflecting a positive and professional image of the company is a crucial requirement of this position. The incumbent will be experienced in handling a wide range of customer service and support-related tasks and will be able to work independently with minimal supervision.

Requirements

Bachelor's Degree in Science (preferably Chemistry or Microbiology), Commerce, and/or equivalent technical and business experience
Minimum of 3-5 years' customer service experience
Strong understanding of the Cosmetic Testing & Regulatory Consulting Industry, Canada and US, with good contacts within this sector
Must speak and write English fluently
Extremely high level of accuracy and strong attention to detail
Must be articulate and possess excellent communication skills, both written and verbal
A high level of professionalism and confidentiality is crucial to this role
Professional, friendly, and courteous in all interactions, whether with customers or co-workers
High energy with strong initiative, flexibility, resourcefulness and a can-do attitude
Hands-on attitude
Excellent organizational skills
Strong customer service skills
Ability to work independently, while supporting a collaborative, team-based department
Ability to multitask and remain calm under pressure in a fast-paced environment
High level of professionalism, maturity, good judgment, and discretion when dealing in confidential matters
Must be proactive, self-disciplined, and able to demonstrate a high level of productivity
Demonstrated satisfactory work performance and attendance record
Willingness to learn with the ability to retain information quickly and apply knowledge to various scenarios
Exceptional computer skills with a high level of competence with MS Office (Outlook, Word, Excel)

Nice To Haves

Develop proficiency with eLIMS

Responsibilities

Liaise with company customers through phone, e-mail and in person
Maintain superior customer relations
Identify potential customers and sales opportunities
Manage customer scheduling of projects
Assist in the development of annual sales forecasts, budget requirements, and sales plan of actions for the business unit
Support and management of LIMS templates setup for proper client and sample management
Provide detailed direction to management for achievement of marketing objectives in terms of specific actions
Coordinate project tracking and client management
Create new client accounts and link standard quotations from com LIMS
Retrieve and archive C of As
Invoice administration
Variety of administrative duties including filing, faxing, photocopying, on-line administration, shipping (including but not limited to sending lab supplied to clients)
Creating memos
Verifying information on on-going projects
Handling other duties promoting the achievement of customer service and business goals including internal sales
Ensure regulatory compliance
Other tasks as requested by supervisor