Inside Sales - Instruments

John H. Carter Website•Metairie, LA

2d•Onsite

About The Position

The Inside Sales - Instruments position involves managing customer interactions, including receiving and handling phone calls, faxes, and emails from external and internal customers. The role requires timely processing of information related to Measurement Technician Scheduling, RFQs, Technical Assistance/Support, Factory Support, Technical Product Support, and Delivery Expediting. A key aspect of the role is ensuring that inside sales efforts align with technician availability. The position also supports the accounting department with invoice issues, returns, and customer account information, and assists JHC Sales personnel with instrumentation initiatives. Upholding JHC TCC (Total Customer Commitment) standards and supporting JHC product principals are essential. The role requires active participation in training and an 'On-Call' rotation for after-hours and weekend support. Collaboration with colleagues, especially during overload situations, is expected. Accurate completion of quotes, order entry, and purchase orders within customer timeframes, and building solid customer relationships are critical.

Requirements

Ability to handle a heavy workload.
Proficiency in handling customer inquiries via phone, fax, and email.
Understanding of Measurement Technician Scheduling, RFQ’s, Technical Assistance/Support, Factory Support, Technical Product Support, and Delivery Expediting.
Ability to align inside efforts with technician availability.
Capability to support accounting functions related to invoices, returns, and customer accounts.
Willingness to support sales personnel for instrumentation initiatives.
Commitment to upholding JHC TCC (Total Customer Commitment) standards.
Ability to work closely with and support product principals.
Willingness to attend required and preferred training.
Willingness to participate in after-hour and weekend 'On-Call' rotation.
Ability to support colleagues, especially during overload situations.
Accuracy in completing quotes, order entry, and purchase orders within customer time requirements.
Skill in building and cultivating solid customer relationships.

Nice To Haves

Preferred training attendance.

Responsibilities

Receive and handle phone calls, faxes, and emails from external & internal customers on a timely basis.
Manage workload, which will often be considered 'heavy'.
Handle information including Measurement Technician Scheduling, RFQ’s, Technical Assistance/Support, Factory Support, Technical Product Support, and Delivery Expediting.
Ensure Inside efforts are aligned with Technician availability.
Support JHC accounting department with problem invoices, returns, and general customer account information.
Support JHC Sales personnel when required for the pursuit of Instrumentation initiatives.
Understand and ensure that the JHC TCC (Total Customer Commitment) standards are upheld at all times.
Work closely with and support the JHC product principals when required.
Actively and enthusiastically attend required and preferred training.
Actively and enthusiastically participate in the after hour and weekend ‘On-Call’ rotation as required.
Actively and enthusiastically support JHC colleagues at all times, and especially when overload situations arise.
Accurately complete quotes, order entry and purchase orders within the customers time requirements.
Build and cultivate solid relationships.