Inside Sales II

White Cap • Phoenix, AZ

1d • Onsite

About The Position

A position at White Cap isn’t your ordinary job. You’ll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities. The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force behind this commitment.

Requirements

• HS Diploma or GED strongly preferred.
• Generally 2-5 years of experience in area of responsibility.
• Experience in inside sales, customer service, or order processing in a fast-paced, customer-facing environment
• Proficiency using order management or ERP systems (e.g., Oracle or similar tools)
• Ability to coordinate procurement activities, including sourcing non-stock items and managing delivery timelines
• Strong attention to detail and accuracy in order entry, pricing, and transaction processing
• Ability to manage multiple priorities, including customer communication, order follow-up, and logistics coordination
• Demonstrated ability to support and guide team members, including training or mentoring less experienced associates
• Strong communication skills with the ability to build customer relationships and collaborate effectively across teams

Nice To Haves

• Specialized skills training/certification may be required.

Responsibilities

• Processes orders across multiple channels, including phone, email, text, and counter, ensuring accuracy and timely service delivery.
• Manages basic pricing within established guidelines to maintain margin goals.
• Coordinates non-stock procurement and logistics to meet customer needs.
• Handles payments securely, including credit card, check, and cash transactions.
• Identifies stock products and recommends comparable alternatives to support customer requirements.
• Ensures service commitments through proactive coordination and follow-up.
• Maintains accurate records and documentation for transactions and procurement activities.
• Guides and trains junior associates to promote teamwork and dependable performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED