Inside Sales Engineer/Engineering Project Manager

Hoffman & Hoffman • Raleigh, NC

19h • Onsite

About The Position

Hoffman Hydronics is seeking an Inside Sales Engineer/Engineering Project Manager who is naturally curious, a strong communicator, and motivated by helping customers succeed. This role involves working with hydronic HVAC solutions and building long-term customer relationships. Hoffman Hydronics provides hydronic HVAC and engineered plumbing solutions, including boilers, water heaters, pumps, flow control, and steam products, as part of the Hoffman family of companies. The Inside Sales Engineer/Engineering Project Manager will serve as a key liaison between customers, outside sales, and manufacturer partners, driving projects from quote through delivery and closeout.

Requirements

• 3+ years’ experience in an inside sales, account management, or similar customer-facing role
• 3+ years' experience with HVAC, hydronics, boilers, or industrial/technical products
• Strong communication skills and a natural ability to build trust and long-term relationships with contractors, engineers, and facility teams.
• High attention to detail, strong organizational skills, and the ability to manage multiple projects and deadlines in a fast-paced environment.
• Technical aptitude and curiosity—comfortable learning how hydronic and steam systems work and how equipment like boilers, pumps, and heat exchangers fit into a building’s HVAC design.
• Solid time management skills and follow-through; take ownership of tasks and see them through.
• Proficiency with business software and order-entry systems (CRM/ERP), and the ability to learn new tools quickly.
• A sincere desire to help others and be part of a collaborative, values-based, employee-owned team.

Nice To Haves

• A bachelor’s degree is preferred but not required; equivalent experience in inside sales, account management, or account support for technical products will be considered.

Responsibilities

• Serve as a primary point of contact for assigned customer accounts, responding quickly to questions about products, pricing, and order status for boilers, steam equipment, pumps, and related hydronic components.
• Manage the order entry process in CRM/ERP (including NetSuite), from quotes and orders to returns and warranty items, with a focus on accuracy and code-compliant equipment selections.
• Coordinate product deliveries and logistics to ensure accurate and on-time shipment of boilers, steam packages, pump skids, and other hydronic equipment.
• Act as the first responder for inbound customer calls and emails, troubleshooting basic questions related to hot water, steam, and hydronic systems and routing complex issues to outside sales or manufacturers.
• Keep job lists, quote records, and project schedules up to date in the quote/project management system.
• Use industry databases to research upcoming projects and perform preliminary takeoffs for hydronic and steam applications (e.g., boiler plants, heating hot water systems, and process steam).
• Maintain project timelines and documentation, including submittals, customer acknowledgements, delivery schedules, IOMs, and project closeout packages for boiler and hydronic projects.
• Develop Installation, Operation, and Maintenance manuals so customers have clear instructions for operating and maintaining their boilers, steam systems, and hydronic equipment.
• Collaborate closely with manufacturers to resolve product and project issues, support equipment start-ups, and help coordinate warranty-related work on boilers and steam/hot water systems.
• Continuously build technical knowledge of Hoffman Hydronics’ product lines and applications across boilers, steam products, pumps, water heaters, and flow control, while upholding our Core Values in all interactions.

Benefits

• Employee ownership through an ESOP
• Retirement benefits such as a 401(k) with company contributions
• Competitive compensation
• Comprehensive health benefits, including medical, dental, and vision coverage.
• Company-paid life insurance and access to additional voluntary coverage options.
• Flexible Spending Accounts (FSA) and/or Health Savings Accounts (HSA), plus disability coverage.
• Paid time off and paid holidays to support work–life balance.
• Training and continuing education opportunities that assist in helping you grow your career in HVAC.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree