Inside Sales - Electrical

BARTLE & GIBSON•Lethbridge, AB

4d•Onsite

About The Position

We are seeking an Inside Sales representative with a focus on electrical products to join our team. The role involves responding to customer inquiries, processing orders, and proactively contacting current customers to identify new product opportunities and up-selling potential. You will be responsible for entering orders, sourcing materials, maintaining product knowledge, and providing pricing quotations. Building and maintaining positive customer relationships is key, ensuring customer satisfaction with all aspects of the service, from order taking to delivery. This role also includes supporting counter sales, handling returns, and collaborating with team members to meet customer needs. Additional duties may be assigned as required.

Requirements

Minimum grade 12 education required
Minimum of two years sales experience (counter sales, inside sales or outside sales) required
Skilled in serving and negotiating with institutional and industrial purchasers, electrical contractors, and the public
Knowledge of the electrical industry or a background in plumbing products required
Exceptional customer service
Ability to warm up and develop instant rapport with potential customers
Ability to develop long-term relationships and generate referrals from your customers
Excellent interpersonal & communication skills, both verbal and written
Impeccable organizational skills with attention to detail
Time management & multitasking skills to serve several customers at the same time
Strong networking skills, outgoing personality
Excellent computer skills (Word, Excel, Email)
Self-motivated; able to function effectively both independently and as a member of a team
Proven ability to learn quickly and work effectively in a fast-paced work environment

Nice To Haves

Post-Secondary courses in electrical an asset

Responsibilities

Responding to inquiries and processing incoming calls and orders
Contacting current customers and identifying new products and potential up-selling
Entering orders into the system
Sourcing materials for customers when currently not in stock
Maintaining knowledge base on current products and learning about new products
Providing product information, pricing quotations, and follow-up on quotes
Developing and maintaining positive customer relationships
Ensuring that customers are satisfied with order taking, product, pricing, deliveries, and overall service
Supporting Counter Sales and handling returns as required
Working closely with others to ensure customer needs are met
Other duties as required