Inside Sales/ Dispatcher

Sunstate • Fort Worth, TX

4d • Hybrid

About The Position

The Inside Sales Representative/Dispatcher position at Sunstate Equipment Co. focuses on increasing revenue through new account acquisition, suggestive selling, and fostering professional relationships. This role is crucial for coordinating and delivering services to customers, including processing orders for deliveries and pick-ups, and handling telephone inquiries that may involve troubleshooting equipment. The incumbent acts as a liaison between customers, sales, dispatch, and management to ensure quality solutions and service. The position involves approximately 80% office work and 20% yard work, with cross-training in dispatch duties.

Requirements

• A minimum of 2 years Customer Service experience required.
• Must possess sales ability identifying customer needs through suggestive selling or upselling, and strong relationship-building skills.
• Be comfortable working with a team and independently.
• Technologically capable: Microsoft Suite knowledge.
• Obtain and maintain valid unrestricted Driver's License.
• Meet minimum age requirement of 21, to drive company vehicle.
• Have excellent customer service skills.
• Be capable of collaborating with other team members.
• High attention to detail, with ability to switch task with ease.

Nice To Haves

• A minimum of 2 years Inside sales (direct customer contact) experience preferred.
• Computer Aided Dispatch (CAD), AS 400 highly preferred!
• Bilingual - Spanish preferred.

Responsibilities

• Answer and document all incoming telephone calls to assist customers with rental needs, including assisting customers, outside sales, vendors, Sunstate administrative personnel, and all other inquiries.
• Perform all routine rental transactions including creating rental reservations, scheduling the pickup of equipment, creating rental quotes, and may include processing all returned driver orders.
• Assist all walk-in customers, vendors, potential job applicants, or any other person that walks in the door in an upbeat and professional manner.
• Assist customers with selecting the appropriate type of equipment for their job to ensure customer satisfaction and safety.
• Communicate via two-way radio with the yard and shop relative to assisting customers in loading/unloading of equipment and communicating equipment needs for orders.
• Review the credit card rental file daily to ensure proper and accurate billing.
• Enter all lost rentals, rate inquiries, and service calls into the counter logbook.
• Review the open contract bin regularly to look for items that should be sold for rent, contracts that have already been closed and review the open credit card rentals file to ensure accuracy.
• Communicate any leads to the field sales personnel for their follow-up.
• May be required to help load/unload and deliver equipment for the customers.
• May be scheduled and required to work extended hours and/or on-call/standby rotation.
• May perform other duties as assigned.

Benefits

• $200, annual work boot allowance!
• Rent ANY of our equipment for FREE
• FREE Prescription Safety Glasses
• “My Holiday” Benefit lets you celebrate a holiday that’s special to you without using PTO!
• Unique Vacation Overtime Averaging benefit that pays you overtime while you’re on vacation!
• Robust overall Benefits available
• Baby Bonding
• discounts on everything from movie tickets to cell phone bills

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed