Inside Sales Dispatcher
About The Position
Hiring reliable, customer service-focused employees who are both knowledgeable and skilled. As a Customer Service Representative, you are a key member of the team and represent Mr. Handyman on customer calls. You are responsible for handling service requests and customer complaints. Exemplifying our code of values, you are to show respect and courtesy to all customers and employees. You are self-motivated, energetic, and enjoy helping people. You are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day-to-day basis.
Requirements
- Previous customer service and sales experience preferred
- Strong written and verbal communication skills
- Computer literate, with working knowledge of social media platforms, CRM/scheduling applications and the MicroSoft suite of applications
- Detail-oriented with strong data entry skills
- Team player who can work independently
- Construction experience a strong plus
Nice To Haves
- Experience with ServiceTitan CRM a strong plus
- Construction experience a strong plus
Responsibilities
- Receive incoming calls in professional and courteous manner
- Listen, ask questions, determine customer needs and be the solution
- Return customer calls, respond to customer complaints, and resolve issues
- Close and book and schedule service calls and dispatch technicians
- Perform marketing functions to sell additional work and earn business
- Perform administrative functions including data entry, payment processing, and supply inventory
- Perform other duties as needed which may include cross-training in related positions
Benefits
- Paid holidays and vacations and bonus opportunities.
- Health insurance.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
