Inside Sales Design Assistant

Ernesta•New York, NY

4h•$80,000 - $100,000•Onsite

About The Position

Ernesta is looking for an experienced Inside Sales Design Assistant to join our foundational Inside Sales team. You will be a key hire to help build the industry defining enjoyable and frictionless rug buying experience. This is an opportunity to join a small but visionary team - a high impact role pioneering a new age of customer experience. As an Inside Sales Design Assistant, you will wear two hats. First, you will educate and advise customers on rug selection, material selection, interior design, and spatial planning. Second, you will be a customer champion – delighting customers and assisting with inquiries, concerns, and matters related to orders, delivery, and more. A key facet of this role is that you are driven and excited about closing sales. In each interaction, you will take pride in building strong relationships with customers and ensuring their happiness and loyalty at every touchpoint.

Requirements

BA or experience working in a creative field, interior design, art history, architecture, etc.
5+ years of experience in a consumer-facing role. 4+ years of direct consumer sales and/or account management experience is required.
Passionate about interior design and home décor. You stay up to date on home décor trends.
Delights in communicating and building trust with customers, self motivated, curious, empathetic, and great at listening
Solutions oriented with sound judgment, business sense, and high integrity. Willingness to provide creative solutions and wear many hats.
High level of proficiency working online across multiple software tools, 2D/3D tools, Zoom, Google suit, etc.
Great time management and organizational skills with high level of accountability
Ability to establish and improve processes. Excited to establish and build feedback loops within the organization and across business units.

Nice To Haves

Experience with design tools and spatial planning

Responsibilities

Set the industry standard for exceptional customer experience and inside sale
Drive high sales volume through customer followup and outreach
Deliver exceptional design and product expertise to customers
Provide customers a high quality and personalized experience through multiple channels - chat, text, email, video, phone.
Advise on floor plan layout, material selection, custom rug measurements
Provide a fantastic experience to our customers by responding to inquiries and resolving order-related matters such as order tracking, product inquiries, delivery logistics, and more.
Surprise and delight customers - exceed their expectations, create memorable experiences
Learn innovative technologies to help customers visualize their space i.e CAD modeling, adobe, 3D rendering, etc.
Represent the voice of the consumer in internal cross functional meetings and providing feedback to the overall company
Establish feedback loops to improve internal processes