Inside Sales Assistant

Mutual Trading Company•El Monte, CA

17h•Onsite

About The Position

Established in 1926, Mutual Trading Co., Inc. was originally a small co-op organization for centralized purchasing of basic import foods to service the needs of the early Japanese immigrant society in Southern California. We've grown nearly 100 years old now, and command a premiere position among Japanese foodservice suppliers, as well as fill a key role as "Culinary Ambassador" promoting Japanese foods worldwide. Currently, we import, manufacture, and distribute over 8,000 Japanese foods, beverages, restaurant equipment and supplies.

Requirements

Business level English – Read/write/speak/listen
Business level Japanese; Native level Japanese preferred – Read/write/speak/listen
Maintains a positive attitude and willingness to learn
Ability to work independently and as a team
Ability to adapt to frequent changes in assignments and workload
Passes the Sake Adviser course within 1-2 years of employment
High School Diploma required. Bachelor’s Degree and above preferred
2+ years of relevant experience preferred
Clerical/Administrative Support
Basic mathematical knowledge – markups, discounts, combining/converting measurements, counting inventory, etc.
Problem-solving skills
Basic Microsoft Office proficiency
Communication and interpersonal skills
Knowledge of Japanese foods and sakes strongly preferred
Ability to sit in an office for a majority of the day
Ability to type for extended periods throughout the day
Ability to reach, bend, kneel, and lift up to 20 pounds occasionally

Responsibilities

Inputs, updates, and maintains sales orders, invoices, and bill-back data within the Company database
Updates and maintains customer records in the Company database
Enters credit card and ACH transaction information in the portal site in a timely manner to ensure payment collection
Maintains high levels of customer satisfaction by providing excellent service and building rapport
Answers customer questions about product features, product benefits, and procedures
Updates and prepares all sales materials for the department
Reports any inventory or service issues to appropriate account manager immediately
Collaborates with the sales staff to monitor active purchase orders and ensure that orders are completed on time
Scribes department meetings and distributes meeting minutes to the team
Creates sales and marketing materials
Attends Company events and functions outside of normal working hours
Performs other duties as assigned
Obligation to answer to all management as requested
Assists as Will Call relief
Collect payment by cash, check, or credit card and generate receipts for will call customers
Assists as tertiary receptionist relief