Inside Sales Customer Success Manager

Thermo Fisher Scientific • Minneapolis, MN

1d • $22 - $33 • Onsite

About The Position

Thermo Fisher Scientific Inc. is a global leader in serving science, with significant revenue and a large employee base. Their mission is to make the world healthier, cleaner, and safer by assisting customers in life sciences research, analytical challenges, patient diagnostics, and laboratory productivity. They achieve this through premier brands like Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, and Unity Lab Services, offering innovative technologies and comprehensive support.

The Unity Lab Services division, established in 2011, focuses on enhancing customer productivity by providing integrated lab services, support, and supply management. The Instrument and Enterprise Services (IES) group within Unity Lab Services comprises over 3600 global service professionals with a broad service portfolio and deep domain expertise.

This Inside Sales Customer Success Manager role is specifically for the Canada territory. The primary focus is on selling service products, including warranty extensions, maintenance and service contracts, and qualifications. The position requires building strong customer relationships, understanding market trends, and collaborating with internal and external partners to expand market share and meet financial objectives.

Requirements

• Bachelor's degree in Business, Science, Finance or equivalent work experience preferred.
• 3-5 years of sales experience with proven ability to qualify opportunities and close deals.
• Capable of prioritizing, being effective, and strong negotiation skills.
• Prior experience in similar roles (sales, telesales, sales administration) in a corporate/matrix organization is preferred.
• Excellent oral and written communication skills, with the ability to navigate different hierarchical levels and positions authoritatively.
• High level of organizational skills and self-discipline to optimize time management and efficiency in daily activities.
• High self-motivation, team spirit, flexibility, and a positive demeanor.
• Knowledge in the field of instrumental analytics/life sciences.
• Excellent IT skills, including MS Office, SAP ERP, and CRM systems.
• Ability to travel to customer locations up to 25%; includes overnight travel.
• Demonstrate Thermo Fisher Scientific values – Integrity, Intensity, Innovation and Involvement.

Nice To Haves

• Prior experience in similar roles (sales, telesales, sales administration) in a corporate/matrix organization is preferred.
• Bachelor's degree in Business, Science, Finance or equivalent work experience preferred.

Responsibilities

• Focus on selling service products such as warranty extensions, maintenance and service contracts, and qualifications.
• Implement promotional and sales actions.
• Provide intensive support to assigned customers in collaboration with Service Contract Specialists and Service leaders.
• Visit customers for contract negotiations within the assigned region as needed.
• Ensure timely contract renewals, including tracking deadlines, developing proposals, and following up to maintain and grow existing business.
• Actively acquire and consult with existing and new customers for the sale of service products.
• Prepare sales reports, statistics, and forecast summaries as required.
• Use SAP, Cloud for Service (C4S), and Salesforce (SFDC) systems for quote creation, edits, and logging sales activities.
• Build and maintain close and long-term business relationships through meetings, phone, and email contacts to communicate product and service information and capture strategic information.
• Ensure the achievement of annual and quarterly financial goals by identifying, developing, and proactively pursuing relevant leads.

Benefits

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement
• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
• Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree