Inside Sales - Customer Service
About The Position
Lead the LMH Inside Sales Team by initiating collaboration among the LMH team, ensuring the team workload is equitable, which will improve the overall efficiencies of the team. Receives (by telephone, fax, or email) requests for quotations, orders and lead times from customers. Provides technical guidance to customers and routinely researches customer part specifications in order to complete customer quotes and orders. Coordinates with other departments in handling purchase orders and providing value-added services to customers.
Requirements
- Excellent verbal and written communication skills.
- Excellent organizational skills and attention to detail.
- Excellent time management skills with a proven ability to meet deadlines.
- Strong analytical and problem-solving skills.
- Mechanical Aptitude a plus.
- Ability to prioritize tasks and to delegate them when appropriate.
- Proficient with Microsoft Office Suite or related software to complete reports and logs.
- Proven ability to work effectively in a team environment with associates.
- High school diploma or general education degree (GED) is required.
- Related experience and/or training are strongly preferred.
Nice To Haves
- Mechanical Aptitude a plus.
- Related experience and/or training are strongly preferred.
Responsibilities
- Respond in a timely manner to incoming tasks (including requests for quotes, order entry, application assistance, product selection, or resolving other customer issues) to both our customers and outside sales representatives of AHP.
- Lead the LMH Inside Sales team by initiating collaboration and synergy among the LMH team.
- Ensuring the LMH Inside Sales team workload is equitable, which will improve the overall efficiencies of the team.
- Uses P21 system to retrieve customer information, stock status information, the status of purchase orders, and make changes on customer purchase orders. Ensures that correct codes are used for retrieving and inputting information.
- Checks with accounting department concerning credit status of customer when orders are entered into P21 System.
- Contacts vendors to locate requested items in order to meet customer's delivery requirements. Relay this information to customer.
Benefits
- #1 CULTURE!!!
- Fun, Family-Oriented Work Environment!
- Medical, Dental, and Vision benefits that begin on your 1st day of work!
- Employee Stock Ownership Plan (ESOP)
- Company Paid Life, Dependent Life, Short- & Long-Term Disability Insurance
- 10 Paid Holidays per year
- Vacation & Personal Time
- Employer HSA Contribution
- Company Paid Bereavement Time
- Company Paid Maternity and Paternity Leave
- On-site Gym
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Merchant Wholesalers, Durable Goods
Education Level
High school or GED
Number of Employees
101-250 employees
