Customer Service / Inside Sales

FCX Performance • Austin, TX

5d • Onsite

About The Position

Our company culture is friendly, fun with healthy competition and rewards. Applied Industrial Technologies offers integrity, inclusion, and career advancement. Individual contributorship and ideas are encouraged and welcomed. We are hiring a full-time creative, resourceful customer service representative (CSR) in Austin, TX. In this role, you will provide professional and timely support to our sales team and customers. As a leading industrial distributor (and Fortune 1000 company), we realize we are only as strong as our dedicated team. Selling millions of industrial products to all types of customers takes special skill and that's where you come in. This position is onsite at our service center, part of a great team. Hours are 8:00 am – 5:00 pm Monday through Friday. Why join us? Applied is listed as one of the World’s Best Employers by Forbes for 2021. We have earned the Outstanding Employer Support award from the US Navy, are listed as #8 in the top 50 Industrial Distributors for 2025, and we are a GSA approved vendor. Applied has been fortunate to retain associates who have built long lasting careers. 25% of our U.S. team has 20+ years of service! In addition to competitive hourly pay, monthly, quarterly, and annual bonus opportunities, and all the benefits you’d expect from an industry leader ( 401K with company match, insurance, time off, tuition reimbursement, employee assistance, etc .) you will also enjoy: A LASTING CAREER – Career paths are available in sales, operations, or management throughout the country Professional development and training Great work / life balance Team oriented company culture where it’s called work for a reason but have fun in the process. Customers can hear that in your voice Join a local team with company backing

Requirements

• 1+ year customer service or inside sales
• Attention to detail, accuracy, ability to multitask, sense of humor
• Written and verbal communication skills, including English grammar
• High school diploma or equivalent
• Mechanical aptitude
• Basic computer skills including Excel
• Valid driver's license & clean driving record (MVR)
• Candidates must be authorized to work in the US.
• We are not able to offer sponsorship of work visas for this position.

Nice To Haves

• Industrial distribution or parts counter environment a plus
• Hydraulic, bearings, or power transmission knowledge preferred

Responsibilities

• Customer inquiries, quotes, order processing, expediting / returns
• Sourcing parts
• Assist in generating sales
• Help in the stockroom as needed, deliver orders to customers as needed

Benefits

• 401K with company match
• insurance
• time off
• tuition reimbursement
• employee assistance
• Career paths are available in sales, operations, or management throughout the country
• Professional development and training
• Great work / life balance
• Team oriented company culture where it’s called work for a reason but have fun in the process.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees