Plumbing

BORNQUIST INC•East Moline, IL

3d•Onsite

About The Position

Bornquist is a leading manufacturers' representative agency in the Chicagoland area, serving the commercial, industrial, HVAC, and plumbing markets. We are seeking an Inside Sales Representative to be a key point of contact for customers, providing product information, pricing, technical support, and order management. This role involves entering and releasing customer orders, coordinating project approvals, supporting product troubleshooting, and ensuring an exceptional customer experience. We offer competitive compensation, comprehensive benefits, ongoing training, and a collaborative team environment.

Requirements

High school diploma or GED required.
One to three months of related experience and/or training, or an equivalent combination of education and experience.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and general internet functionality required.
Exceptional customer service skills with a commitment to exceeding customer expectations.
Strong mechanical aptitude and understanding of HVAC/plumbing systems, equipment, and tools.
Strong verbal communication and interpersonal skills.
Ability to effectively solve problems using logic and sound judgment.
Ability to assess customer needs while maintaining quality standards and customer satisfaction.
Ability to work collaboratively in a fast-paced, team-oriented environment.

Nice To Haves

Associate degree in a technical field preferred.
Experience with enterprise software preferred, specifically Prophet 21 by Epicor.

Responsibilities

Respond to customer inquiries via phone, fax, and email regarding pricing, availability, technical information, products, and services.
Enter, modify, expedite, release, and cancel customer orders as needed.
Coordinate with engineers to obtain approval of project submittments prior to releasing orders in the enterprise software system.
Prepare and process quotations using manufacturer and supplier software/e-commerce platforms.
Assist customers and the Purchasing Agent with non-warranty return material requests.
Process A/R debit and credit memo requests to resolve billing issues.
Collaborate with sales, purchasing, service, warehouse, suppliers, and customers to resolve concerns and ensure customer satisfaction.
Maintain accurate records of customer interactions, quotes, inquiries, complaints, and actions taken within the CRM system.
Build and maintain strong relationships with manufacturers, suppliers, engineers, contractors, end users, and wholesalers.
Monitor open order reports within the ERP system to ensure timely order completion and closure.
Perform other related duties as assigned by management.