Inside Sales - Customer Service

Air Hydro Power LLC•Montgomery, AL

3d•Onsite

About The Position

Receives (by telephone, fax, or email) requests for quotations, orders and lead times from customers. Provides technical guidance to customers and routinely researches customer part specifications to complete customer quotes and orders. Coordinates with other departments in handling purchase orders and providing value-added services to customers.

Requirements

Excellent verbal and written communication skills.
Excellent organizational skills and attention to detail.
Excellent time management skills with a proven ability to meet deadlines.
Strong analytical and problem-solving skills.
Ability to prioritize tasks and to delegate them when appropriate.
Proficient with Microsoft Office Suite or related software to complete reports and logs.
Proven ability to work effectively in a team environment with associates.
High school diploma or general education degree (GED) is required.

Nice To Haves

Mechanical Aptitude a plus.
Related experience and/or training are strongly preferred.

Responsibilities

Respond in a timely manner to incoming tasks (including requests for quotes, order entry, application assistance, product selection, or resolving other customer issues) to both our customers and outside sales representatives of AHP.
Use P21 system to retrieve customer information, stock status information, the status of purchase orders, and make changes to customer purchase orders. Ensures that correct codes are used for retrieving and inputting information.
Checks with accounting department concerning credit status of customer when orders are entered into P21 System.
Contact vendors to locate requested items to meet customer's delivery requirements. Relay this information to customer.