Inside Sales - Customer Service Representative

Hajoca Corporation • Albuquerque, NM

15h • Onsite

About The Position

Hajoca Corporation is one of the country’s largest privately-held wholesale distributors of plumbing, heating & cooling, and industrial supplies. Founded in 1858, Hajoca is a company based on the principles of “Service, Integrity, Reliability,” and on relationships of trust and support with teammates, customers, and suppliers. Throughout its history, Hajoca has played an active role in shaping advances in plumbing. Hajoca operates in a decentralized environment where each location, called a Profit Center (PC), is run by the Profit Center Manager as if it were their own small business. A typical Profit Center consists of a warehouse, counter, sales office, and sometimes a showroom. Dahl, one of Hajoca's trade names, is seeking an Inside Sales - Customer Service Representative at their Albuquerque, NM location. This role involves accurately processing sales orders and bids, assisting customers, growing sales with existing customers, identifying opportunities for value-added services, investigating and resolving customer problems, processing returns, communicating credit risks, completing various reports, and supporting other Profit Center activities.

Requirements

• Experience in customer service or inside sales
• Effectively use Microsoft Office software (Outlook, Word, Excel) to communicate via email, to maintain weekly sales plans, call reports, customer contact files, and to analyze customer data.
• Demonstrate outstanding customer service, telephone/verbal communication, and generous listening skills.
• Demonstrate product knowledge to answer customer questions and identify opportunities to upsell or cross sell.
• Build influential relationships and trust with customers and vendors through open and interactive communication.
• Be able to ask probing questions to understand customer needs, overcome objections by recommending profitable solutions, explain our value-added services, and ask for the order and close the sale.
• Be able to build positive working relationships and inspire teamwork with co-workers.
• Be able to learn and operate the computer related systems used to process orders.
• Be able to learn to operate warehouse material-handling equipment.
• Read, write, speak, and understand English.
• Be able to add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals.

Nice To Haves

• Knowledge of products sold in the Profit Center preferred

Responsibilities

• Accurately process Sales Orders and Bids generated through telephone sales transactions.
• Assist customers who pick up their order at our Profit Center.
• Find innovative ways to grow sales with existing customers and become their trusted advisor.
• Identify opportunities for value-added services and articulate our solutions.
• Investigate and resolve customer problems and address pricing deductions and material returns timely and in accordance with Company policy and procedure, following up to ensure resolution and customer satisfaction.
• Process Inside Sales returns and refund paperwork in accordance with Company policy and procedure.
• Communicate to the Profit Center Manager and Credit Manager any changes in a customer’s business that might cause a credit risk.
• Complete various daily, weekly and monthly reports.
• Support the Product Manager’s activities as needed.
• Successfully complete required safety and compliance training programs as assigned.
• Perform other reasonably related duties as assigned by immediate supervisor and other management as required.
• Meet or exceed the sales targets established by your Manager.
• Work with the Profit Center Manager to establish revenue and margin targets.
• Generate sales leads that develop into new customers.
• Support Counter and Outside Sales activities and all Profit Center activities as part of our Profit Center team.

Benefits

• Competitive starting wage
• Profit-Sharing Program that provides each team member with an opportunity to earn a direct share of the profits on an annual basis.
• Medical, dental, vision, and prescription coverage
• Accident, Hospital Indemnity, and critical care coverage
• Life insurance and Long Term Disability
• Pre-tax accounts for healthcare, dependent care, and commuter benefits
• Paid vacation, holidays, and sick time
• Paid pregnancy and parental leave
• Paid day of community service
• 401(k)
• Retirement cash account with company contributions
• Targeted training programs focused on your personal and professional growth
• Company wellness program
• Employee discounts
• College tuition benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed