Inside Sales / Customer Service Representative

Military Spouse Corporate Career Network•Tempe, AZ

5d•Onsite

About The Position

TECHLITE, a division of The Zippertubing Company, is a U.S.-owned manufacturer with over 50 years of experience in designing and producing high-performance acoustic panels and specialty insulation systems for architectural, industrial, transportation, and commercial markets. As a small, agile manufacturing organization, the team collaborates closely across engineering, production, and customer-facing functions to deliver customized, performance-driven solutions. The Acoustics Customer Support Coordinator / Inside Sales role is designed for an individual who thrives in supporting B2B customers within a fast-paced manufacturing setting, adept at managing orders, details, and communication from the initial quote through to final delivery. The company values curiosity, collaboration, and hands-on problem-solving.

Requirements

2 years of experience in a customer-facing or order-processing role or B2B Inside Sales.
Superior attention to detail.
Ability to multi-task and understand priorities.
A working knowledge of CRM (Customer Relationship Management) software or good technical aptitude.
Strong math, computer, and documentation skills.
Good internal and external verbal and written communication skills.
Ability to collaborate effectively with cross-functional teams.
Desire to learn products and processes and excel in both.
US work authorization

Nice To Haves

Manufacturing environment experience
Experience supporting customized or engineered-to-order products
Bachelor’s degree preferred but not required; equivalent work experience will be considered
Criminal background check
English

Responsibilities

Communicate with customers via phone, email, live chat, and in person in a timely and professional manner.
Build trusted relationships by providing responsive, professional service.
Keep customers informed throughout the order lifecycle.
Ensure the solution complies with customer-provided specifications.
Serve as a primary point of contact for inbound customer inquiries and onsite visitors as needed.
Review and process all quotes and orders for completeness and accuracy (bill to, ship to, part number, quantity, pricing, etc.) before orders are released to production and invoiced to the customer.
Manage orders that are ‘on hold’ for PO revisions, payment, etc.
Ensure complete details of custom solution inquiries are provided to our Technical Sales, Quality, and Engineering departments.
Manage cancellations or changes in sales orders and communicate the changes with the related departments promptly.
Maintain accurate records of interactions with the customers in an orderly manner.
RMA (Return material authorization) processing and tracking.
Maintain proper knowledge to backup as necessary if not primary duty.
CRM Queue Management.
Accurate payment processing for orders and samples.
Perform other related duties as assigned.
Identify opportunities to improve processes and enhance customer experience.