Inside Sales, Customer Service Professional
About The Position
Are you the kind of person who can juggle multiple tasks while keeping customers happy? Do you take pride in being the go-to person who keeps everything running smoothly? At Honest Abe Roofing, we need an ambitious customer service professional who can handle our busy call center, manage our sales pipeline, and keep our crews moving. What You'll Be Doing: - Own our customer pipeline from first call to final inspection - Be the friendly voice answering calls and converting them into appointments - Track every lead in our CRM with military precision - Send welcome packets and follow-up materials to new customers - Keep our sales team's calendars full and organized - Handle all the paperwork: estimates, contracts, and project files - Run and manage our follow-up campaigns (emails, texts, and mailers) - Turn problems into solutions before they become headaches
Requirements
- High school diploma (minimum)
- Previous customer service experience (construction industry a plus)
- Previous inside sales experience handling inbound and outbound sales (Preferred)
- Sharp computer skills - especially Microsoft Office
- Experience with CRM systems is a big plus
- Rock-solid phone manner that puts customers at ease
- The drive to get things done right the first time
- A can-do attitude that doesn't quit when things get busy
Nice To Haves
- Previous customer service experience (construction industry a plus)
- Previous inside sales experience handling inbound and outbound sales (Preferred)
- Experience with CRM systems is a big plus
Responsibilities
- Own our customer pipeline from first call to final inspection
- Be the friendly voice answering calls and converting them into appointments
- Track every lead in our CRM with military precision
- Send welcome packets and follow-up materials to new customers
- Keep our sales team's calendars full and organized
- Handle all the paperwork: estimates, contracts, and project files
- Run and manage our follow-up campaigns (emails, texts, and mailers)
- Turn problems into solutions before they become headaches
Benefits
- Bonus based on performance
- Company parties
- Competitive salary
- Free uniforms
- Opportunity for advancement
- Paid time off
- Medical insurance
- Dental insurance
- Vision insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
101-250 employees
