Outreach Center Coordinator

Cb•South El Monte, CA

24d

About The Position

Looking for a few qualified individuals to support the outreach and inside sales department. This role involves taking inbound and outbound calls, communicating with customers to identify their needs, and providing helpful solutions to ensure a great customer service experience. The ideal candidate is friendly and computer savvy.

Requirements

High school diploma/GED
Previous experience as a call center representative, or inside sales representative, or a similar role is preferred
Must be Result oriented
Excellent phone and verbal communication skills
Understanding of active listening techniques
Familiarity with Customer Relationship Management (CRM) programs
Ability to work well under pressure
Highly organized with the ability to prioritize projects and manage time effectively

Nice To Haves

This is a high-paced environment.

Responsibilities

Place outbound calls and receive inbound calls
Identify the reason for the customer’s call, collect relevant information, and provide solutions
Refer to premade scripts for a variety of customer service topics
Upsell products and services when appropriate
Use best practices in customer service techniques to develop rapport and build relationships with customers
Document all customer interactions
Attend training to maintain up-to-date skills and knowledge