Inside Sales-Customer Service Lead

Robar Enterprises•Hesperia, CA

15h•Onsite

About The Position

This role involves overseeing the inside sales team, providing direct customer support, managing showroom inventory, and ensuring compliance with company policies. The lead will also be responsible for staying informed about market trends, collaborating with various departments, and driving sales and customer satisfaction. Key duties include making outbound calls, responding to customer inquiries, educating customers on product usage, managing inventory, and achieving service and quality standards.

Requirements

Minimum 2–3 years of experience in the steel industry.
Minimum 1-2 years of experience with CRM
Proficient with steel products, their applications, and the ability to validate material using a tape measure and inspection tools.
Demonstrated understanding of best practices in sales and customer service.
Strong understanding of company products.
Proficiency with computers (Word, Excel) and OR any ERP system.
Ability to document and implement standard operating procedures.
Strong attention to detail with auditing capability.
Ability to analyze product data and develop innovative solutions.
Excellent planning, organization, and project management skills.
Strong communication skills — clear, concise, and persuasive.
Entrepreneurial spirit with a willingness to take prudent risks.
Strong customer focus and results orientation.
Ability to lead and motivate a team.
Effective multitasking and adaptability to changing conditions.
A high school diploma or equivalent required

Responsibilities

Oversee the inside sales team, providing support, training, and guidance as needed.
Assist customers directly with their orders, ensuring accuracy and excellent service.
Maintain the showroom to ensure it is clean, organized, and fully stocked at all times.
Ensure team members take their lunches and breaks on time, in compliance with company and legal requirements.
Keep abreast of product, market, and competitor trends. Identify opportunities and communicate them to sales, operations, and customers.
Partner with Account Managers and the Branch Manager to identify/qualify prospects and retain/penetrate existing accounts.
Make outbound calls to acquire/follow up on new or additional business and inform customers of market conditions.
Respond to incoming calls from customers and Account Managers in a timely, professional, and collaborative manner.
Educate customers on product usage and minimize likelihood of returns.
Work with operations to maintain appropriate inventory levels, suggest substitutions or special orders when necessary.
Achieve service and quality standards by establishing pricing, quoting accurately, and confirming orders with customers.
Keep customers informed of back-orders, delays, and other issues that might affect our customer service.
Inform Account Managers, Credit Department, and Branch Manager of significant opportunities, lost orders, competitor trends, or customer complaints.
Work with management, purchasing, and transportation to improve pricing, inventory management, quality, and service levels.
Carry out all responsibilities honestly, ethically, and professionally.
Execute daily functions aligned with company goals and objectives.