Inside Sales Coordinator

FASTBRIDGE FIBER LLC•Wyomissing, PA

3d•$24

About The Position

At FastBridge, we believe that the internet is vital for our daily lives. We offer fast, reliable internet with simple pricing plans and top-notch customer support. We're on a mission to bring reliable, high-speed fiber internet to areas where residents have been waiting for a future-forward solution like ours. We're not just selling a service; we're empowering communities and enhancing the way people live and work. We are seeking a motivated and customer focused Inside Sales Representative to join our Fiber to the Home (FTTH) sales team. This role focuses on handling incoming calls, assisting with on-hold and cancelled orders, and driving retention and resell efforts. In addition, this role will function as a Streaming Specialist, providing in-person or virtual support for customers needing assistance with streaming services and device setup. Compensation: $24 per hour plus Commissions Schedule: Monday-Friday 10:00am EST- 6:30pm EST

Requirements

High school diploma or equivalent; some college or technical education preferred.
1–2 years of experience in inside sales, customer service, or a call center environment.
Knowledge of fiber internet or telecom industry preferred.
Strong verbal communication and interpersonal skills.
Ability to work independently, multitask, and adapt to changing priorities.
Technical aptitude for assisting customers with streaming devices and services.

Responsibilities

Inbound Sales: Handle all inbound calls from prospective customers and assist with service selection.
Capture and process new sales orders provided no existing order has been placed through another source.
If an existing order is in place, coordinate with the original sales source (Direct Sales Agent or Support Team) to support and complete the sale in compliance with established Rules of Engagement.
Order Management & Retention: Follow up on on-hold orders to facilitate completion and conversion into active sales.
Engage with customers who have cancelled orders to understand their concerns, gather training data, and attempt to save/resell the service.
If a cancelled order is successfully resold by the Inside Sales Rep, full credit for the sale will be awarded.
Assist by filling out SAF form for scheduling issues and tracking through resolution.
Streaming Support: Assist with new streaming promotion questions, link, support.
Scheduling Assistance: Support the Flexible Schedule List to fill gaps in the sales calendar.
Proactively call customers with ready-to-schedule orders to confirm appointments and finalize details.
Proactively call Reschedule list to get orders back on our schedule.
Compliance & Engagement: Adhere to all internal procedures, documentation standards, and Rules of Engagement for every call received or made.
Maintain accurate records of all customer interactions and sales activities in the CRM system.