Inside Sales Coordinator

YBI Recruiting•Olathe, KS

11d•Onsite

About The Position

IFP Motion Solutions is looking for an Inside Sales Coordinator to join their team! The Inside Sales Coordinator plays a critical role in managing incoming customer orders and inquiries and providing exceptional technical support. About IFP: IFP Motion Solutions Inc. is a growing motion control company based in Cedar Rapids, Iowa, with operations in 13 states. All locations work together to provide a range of services including manufacturing, repair, design engineering, and distribution of components. Their customer base includes industrial manufacturers, mobile integrations, and fluid power OEMs. With a knowledgeable sales team and a large inventory, they have the capability to design, prototype, manufacture, and service a wide range of motion control systems.

Requirements

Minimum of 1 year of customer service/sales experience
Proven track record of effectively managing customer inquiries and providing exceptional service
High School Diploma

Nice To Haves

Mechanical aptitude is a big plus, with knowledge of hydraulics and/or automation considered advantageous
Associate or bachelor’s degree is a plus, demonstrating a commitment to professional development
Technically savvy with the Microsoft suite; experience with CRM/ERP systems is strongly preferred. Especially Prophet 21 CRM

Responsibilities

Prioritize incoming phone calls
Checking pricing, product and lead times for customers and internal partners
Ensure timely and efficient handling of customer inquiries and concerns
Enter and process customer service requests accurately through the data system
Perform order maintenance, addressing changes related to pricing, quantity, delivery, or any other modifications after order entry
Provide technical information and assistance to customers, enabling them to make informed decisions on product selection
Maintain regular communication with customers regarding order status, shipping updates, quotes, and addressing any concerns they may have
Collaborate with internal teams to ensure seamless coordination between departments in addressing customer needs