Inside Sales Coordinator

Northern Air Systems Inc•Rochester, NY

4d•$62,000 - $76,000•Onsite

About The Position

We are seeking an experienced Inside Sales Coordinator to join our Sales team and play a key role in growing customer relationships, supporting proposal development, coordinating marketing activities, and improving our sales process. This is an ideal opportunity for a technically minded sales professional who understands HVAC systems and applications and enjoys working at the intersection of sales, engineering, marketing, and project management.

Requirements

Bachelor’s degree in Engineering with education or experience in HVAC Technology, Marketing, and/or Project Management.
5+ years of relevant experience in HVAC, engineering, sales, project management, or a related field.
Strong understanding of HVAC systems, equipment, applications, and markets.
Ability to read and interpret technical specifications, drawings, schematics, RFQs, and regulations.
Strong written, verbal, presentation, and customer relationship skills.
Ability to understand and calculate margins, profitability, percentages, and other business-related figures.
Strong problem-solving, organizational, and project coordination skills.
Proficiency with Microsoft Office, CRM systems, spreadsheets, and related business/design software.
Ability to work effectively with customers, engineers, sales professionals, management, and external partners.
Must be authorized to work in the United States.

Responsibilities

Coordinate Inside Sales initiatives to generate new business and increase sales opportunities.
Manage and grow relationships with key house accounts to drive customer retention and repeat sales.
Monitor and follow up on leads generated through the company website and Inside Sales activities.
Coordinate proposals and technical information between Sales and Engineering.
Review customer specifications, drawings, schematics, and RFQs to help determine appropriate equipment and solutions.
Assist with specification verification, deviations, substitutions, and exceptions.
Manage customer change orders and monitor proposal terms and conditions.
Coordinate project schedules and timelines and communicate status to customers when needed.
Participate in customer visits, design reviews, and follow-up meetings.
Oversee CRM usage and configuration to track sales activity, opportunities, and performance.
Coordinate with our outside marketing firm and provide technical input for website content and sales literature.
Identify opportunities to improve our sales processes and customer experience.
Support product innovation initiatives by providing technical and customer feedback.
Maintain current technical and industry knowledge through professional development and industry involvement.