Inside Sales Coordinator

QXO • Los Fresnos, TX

38d • Onsite

About The Position

The Inside Sales Coordinator supports the Inside and Outside Sales teams by coordinating customer orders, processing quotations, facilitating communication across departments, and delivering exceptional customer service. This role serves as a key liaison between customers, sales, operations, vendors, and production teams to ensure orders are processed accurately and efficiently from quote through delivery. The ideal candidate is organized, customer-focused, and thrives in a fast-paced building materials environment.

Requirements

• Strong customer service and relationship-building skills
• Excellent organizational, multitasking, and time-management abilities
• Strong attention to detail and commitment to accuracy
• Excellent verbal and written communication skills
• Ability to work independently and collaboratively in a team environment
• Professional phone etiquette and problem-solving skills
• High school diploma or equivalent
• Experience in inside sales, sales support, customer service, order entry, or administrative coordination
• Experience in building materials, construction, millwork, cabinetry, or related industries preferred
• Familiarity with ERP, CRM, or point-of-sale systems (BisTrack or similar preferred)
• Proficiency with Microsoft Office applications, including Excel, Outlook, and Word

Responsibilities

• Support Inside and Outside Sales Representatives with daily sales activities and customer requests
• Prepare, process, and maintain accurate quotes, purchase orders, sales orders, and related documentation
• Monitor order status and coordinate updates to ensure timely order fulfillment
• Assist with product pricing, availability, and order revisions as needed
• Maintain accurate customer and sales records within company systems
• Serve as a primary point of contact for customers via phone, email, and in-person interactions
• Respond to customer inquiries regarding products, pricing, order status, and delivery schedules
• Build positive customer relationships through responsive communication and exceptional service
• Resolve customer concerns by coordinating with internal departments and vendors
• Collaborate with shipping, receiving, production, purchasing, warehouse, and delivery teams to ensure seamless order execution
• Coordinate with vendors to obtain product information, pricing, lead times, and order updates
• Assist in resolving inventory, delivery, and product availability issues
• Support new customer onboarding and account setup activities
• Prepare reports, sales documentation, and administrative records as requested
• Maintain organized customer files and sales documentation
• Assist with receivables collection and account follow-up as needed
• Support continuous improvement initiatives that enhance sales processes and customer satisfaction
• Develop and maintain knowledge of company products, services, and industry trends
• Ensure compliance with company policies, procedures, and quality standards
• Perform additional duties as assigned

Benefits

• Health Care Benefits
• 401(k) with employer match
• Paid Time Off

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED