Inside Sales Coordinator - Level II

Cummins•Evans, GA

About The Position

Supports customer facing sales force through the rhythm of sales; Lead to close. Executes and supports selected activities under limited supervision.

High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.
Requires some work experience and intermediate level knowledge obtained through training or on-the-job experience.
Strong communication skills, attention to detail, organizational excellence, and the ability to effectively manage multiple priorities in a fast-paced environment.

This position may require licensing for compliance with export controls or sanctions regulations.

Responds both to incoming electronic customer enquiries (e.g. emails, forms) and to customer calls, and engages a more experienced Inside Sales Coordinator if needed.
Compiles budgetary quotes for simple jobs by gathering technical data, customer presentations, lead time and others for customer facing sales force.
Schedules customer visits and events, gets involved in actual execution and preparation.
Receives and processes orders, issues order acknowledgements, invoices and shipping notices for simple jobs.
Compiles and communicates order status, inventory status and other associated information to customer facing sales force where the procedure is well documented and repetitive.
Assists in resolving of customer issues (including shipment and after sale).
Compiles, conducts analyses and reports inventory/stock levels where the procedure is well documented and analysis is repetitive.
Actively supports all branch personnel in the sale of products to retail customers, where the task is well documented and repetitive.
Supports Planned Maintenance Residual sales activities through customer engagement, quote preparation, follow-up coordination, and collaboration with internal stakeholders.
Ensures timely and accurate quotations, maintains customer account activity, supports sales and service objectives, and delivers an exceptional customer experience.