Insides Sales/Contact Center Representative

D5 Capital • Denver, CO

3d • Remote

About The Position

D5 Capital Holdings is seeking a driven, high-energy Inside Sales Representative/Appointment Setter to join their team. The primary responsibility is to generate qualified appointments from various lead sources including inbound leads, call-ins, aged leads, rehash opportunities, and proactive follow-up. This is a phone-first role focused on converting conversations into committed appointments for the outside sales team. Success is measured and rewarded by the results driven. The role requires availability across U.S. time zones, with schedule options including Monday–Friday, Tuesday–Saturday, or Wednesday–Sunday, and weekend availability is mandatory. A quiet, distraction-free home workspace is necessary, and the employee must provide their own computer initially, with potential for future reimbursement. This is a remote position open only to applicants located within the State of Colorado.

Requirements

• 1+ year of phone sales, appointment setting, lead generation, or call center experience preferred.
• High energy on the phone.
• Strong objection handling skills.
• Money motivation; desire for income tied to production.
• Sense of urgency in handling leads.
• Coachability; willingness to follow process, take feedback, and improve.
• Discipline in logging activity, managing callbacks, and follow-up.
• Professionalism, whether in-office or remote.
• Comfortable working with CRM tools, softphones, calendar systems, and AI texting platforms.
• Weekend availability.
• Must be located within the State of Colorado.
• Must provide own computer initially.

Nice To Haves

• Experience with inbound leads, aged leads, and rehash campaigns.
• Proven track record hitting activity and conversion targets.
• Home improvement, home services, or construction industry experience.

Responsibilities

• Work inbound leads, call-ins, aged leads, and rehash campaigns daily.
• Convert web form submissions, phone inquiries, and follow-up opportunities into qualified, confirmed appointments.
• Execute fast speed-to-lead by responding to new leads immediately and consistently.
• Handle objections with confidence and redirect conversations effectively.
• Maintain clean CRM records and disciplined follow-up on all open opportunities.
• Meet daily activity expectations including dials, appointments set, talk time, and sit-rate goals.
• Collaborate with the sales team to ensure smooth handoffs and high show rates.
• Participate in ongoing coaching, call review, and process improvement.
• Track performance against key metrics such as dials per day, appointments set, sit rate (show rate), conversion to sale, and speed to lead.

Benefits

• $20/hour base pay (W-2, non-exempt, full-time)
• Bonus eligible: $10 per demoed appointment from inbound leads, $20 per demoed appointment from lead aggregator leads, and $30 per demoed appointment from previous customers (StruXure/K&H), plus 1% of the sale price.
• Additional SPIFF bonus opportunities.
• Paid training program.
• Healthcare reimbursement.
• Paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed