Inside Sales Centre (ISC) Supervisor

Dunn Group • Alaska, AK

4d • Remote

About The Position

The Inside Sales Centre (ISC) Supervisor leads and supports a team of Inside Sales Consultants who book qualified appointments for Renewal by Andersen Design Consultants throughout British Columbia and Alaska. The role combines people leadership, coaching, and operational oversight, with responsibility for employee growth, a high-performance culture, appointment-setting goals, and customer experience goals. The position is primarily remote in Alaska, with most time spent in a home office. Occasional work away from the office or outside normal business hours may be required for ISC training, meetings, events, and related responsibilities. Schedules are assigned according to business requirements and leadership coverage needs. Operating hours are Monday to Friday, 8:00 AM–8:00 PM PST, and Saturday and Sunday, 9:00 AM–5:30 PM PST.

Requirements

• Leadership experience within a call Centre, inside sales, customer service, or appointment-setting environment.
• Demonstrated experience coaching, mentoring, and developing employees.
• Strong communication and interpersonal skills.
• Ability to motivate teams and drive accountability.
• Experience working in a fast-paced, metric-driven environment.
• Strong problem-solving, organizational, and decision-making skills.
• Ability to manage multiple priorities effectively.
• Comfort working with CRM systems, reporting tools, and Microsoft Office applications.

Nice To Haves

• Experience leading remote or hybrid teams.

Responsibilities

• Lead, coach, and develop a team of Inside Sales Consultants.
• Conduct regular one-on-one coaching focused on performance and professional growth.
• Monitor call quality and provide constructive feedback to improve results.
• Support employee engagement, development, and retention.
• Conduct performance reviews and assist with performance management conversations.
• Foster a positive, accountable, high-performing team environment.
• Monitor daily call Centre operations and support departmental objectives.
• Serve as Manager on Duty on a rotating basis.
• Ensure schedule adherence, staffing coverage, and operational efficiency.
• Assist with inbound and outbound call activity during high-volume periods when required.
• Evaluate calls using established quality standards and scorecards.
• Track team performance metrics and identify opportunities for improvement.
• Participate in recruiting, interviewing, onboarding, and training new team members.
• Partner with internal stakeholders on business initiatives and continuous improvement.
• Support organizational changes and communicate updates effectively to the team.

Benefits

• Monthly performance bonus opportunity.
• Standard health benefits.
• 401(k).
• Paid time off.
• One-on-one onboarding, continued training, and leadership support.
• Opportunity to work in a growing organization where individual effort has a visible impact.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed