Inside Sales Associate (Bilingual English & Spanish Preferred)

Southern Lumber and Millwork Corp•North Charleston, SC

3d•Onsite

About The Position

Southern Lumber & Millwork is a third-generation, family-owned and operated building materials supplier serving contractors, builders, remodelers, and homeowners throughout Charleston and the South Carolina Lowcountry. We're looking for a friendly, customer-focused Inside Sales Associate to join our retail sales team. This role is ideal for someone who enjoys working with people every day. You'll assist customers in person, over the phone, and through email while helping them purchase lumber, building materials, windows, doors, moulding, and other products. Many of our customers are repeat contractors and homeowners, so exceptional customer service and relationship building are key to success. Bilingual English and Spanish communication skills are strongly preferred to best serve all of our customers. At Southern Lumber, we believe people make the difference. We provide the training, support, and long-term career opportunities to help you succeed.

Requirements

Bilingual in English and Spanish.
Strong customer service and communication skills.
Retail sales, inside sales, or customer service experience preferred.
Experience in building materials, hardware, construction, or home improvement is a plus, but not required.
Comfortable using computers and learning new software.
Highly organized with strong attention to detail.
Positive attitude and willingness to learn.
Ability to multitask in a fast-paced environment.
Honesty & Integrity
Attention to Detail
Loyal & Hardworking
Family Oriented & Team Player
Humble

Responsibilities

Welcome and assist walk-in customers with their building material needs.
Build lasting relationships with contractors, builders, remodelers, and homeowners.
Help customers select products and place purchase orders.
Answer customer questions about products, pricing, inventory, and availability.
Process payments, returns, and account inquiries accurately.
Respond to customer inquiries by phone and email.
Enter and maintain customer orders and records.
Coordinate with our yard, shipping, receiving, and sales teams to ensure accurate and timely order fulfillment.
Resolve customer concerns professionally while delivering outstanding customer service.
Maintain a clean, organized, and welcoming retail sales environment.
Represent The Southern Difference through exceptional customer care.