Inside Sales Associate - Fresno

Master Halco • Fresno, CA

5d • Onsite

About The Position

Master Halco, North America’s leading manufacturer/distributor of fence and deck products, is seeking an Inside Sales Associate (ISA) to serve customers in person, over the phone, and via email and text. The ISA utilizes sales, customer service, and administrative skills to create value for both the customer and the company. The fence industry is a stable and growing sector within building products, and Master Halco is a leader in this market. The company is experiencing growth, introducing new products, and making technological investments. Master Halco emphasizes investing in its people, fostering a culture of recognition, rewards, transparency, and open communication, and supporting career development.

Requirements

• Exceptional team building, sales, and relationship building skills
• Ability to motivate and positively influence people
• Strong computer skills
• Exceptional organizational, time management, multi-tasking skills and administrative skills
• High school graduate: some college desired
• Relevant work experience desired
• Computer Skills: Outlook Email, Excel, Word
• Do-It-Yourself retail
• Construction
• Mechanical/Electrical
• This job requires the ability to sit, climb, stand, lift and/or move.

Nice To Haves

• Desired sales experience or applicable product knowledge: Building materials: metals, woods, plastics, hardware

Responsibilities

• Interact with customers over the phone and in person as well as electronically such as email or text
• Conduct discovery conversations with existing customers and prospect customers to identify products and services that Master Halco can provide to grow their business
• As part of a sales team, work to grow sales and achieve branch/company sales and profitability goals
• Use the company’s computer system to process quotes needed by customers
• Process orders from customers and arrange for pick up or delivery
• React to customers’ requests quickly and accurately
• Collect customer payments when applicable
• Keep customers informed of unexpected changes
• Support Outside Sales Associate’s in responding to customers’ needs
• Adapt and learn to sell new products to achieve sales growth goals
• Ensure an elevated level of customer service is provided using “The Master Halco Way”
• Learn and maintain proficient product knowledge
• Maintain a clean, safe work environment that meets company standards
• Ensure that proper SOPs and Company policies are followed
• Special projects, as assigned by manager
• Collaborate with other departments to ensure a seamless sales process
• Expedite resolutions and make timely decisions when customer service issues arise
• Ensure accurate and timely processing of quotes, orders and other sales activities
• Maintain a thorough understanding of the company's products and services

Benefits

• Competitive pay range of $24.95 to $29.52 per hour (based on experience)
• Quarterly Bonus Program and spiffs
• A competitive health care plan typically starts following the 31st day of employment
• A generous matching 401(k) plan
• Tuition reimbursement up to $10K per academic year
• A generous paid-time off package
• Corporate discount opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED