Bilingual Inside Sales Associate

First Help Financial•Needham, MA

7d•Remote

About The Position

First Help Financial (FHF) is a fast-growing and culturally diverse company in the U.S. that provides auto loans to the underserved with exceptional service. Through flexible financing options and tri-lingual support, they offer consumers an easier way to finance their first car. The company has experienced consistent portfolio growth of over 30% annually for the last nine years. FHF fosters a culture of hard-working colleagues from diverse backgrounds who uphold high standards of professionalism while enjoying their work. The company's culture and benefits are designed to promote employee success and comfort. This role is a remote position within the US, with a schedule of Monday-Saturday from 11:30 am to 8 pm EST, with Tuesdays and Sundays off (EST/CST time zones only). The position reports to the Team Lead, Inside Sales, and offers a compensation of $26.45/hr plus bonus and incentives. First Help Financial has been voted and certified as a “Great Place to Work” for three consecutive years. This role is crucial for accommodating the company's remarkable growth by managing the follow-up process, supporting Underwriting and Inside Sales with originations, and maintaining relationships between FHF employees and dealers. The position requires a thorough understanding of the post-loan approval process and involves collaboration with the Funding Department to collect necessary documents for booking loans. It is a sales-driven role responsible for meeting monthly and quarterly origination goals.

Requirements

Demonstrated historical career stability.
BA/BS degree required and/or equivalent work experience.
1 year of previous sales or banking experience.
Bilingual (English/Spanish or English/Portuguese).
Excellent communication skills.
Ability to multitask, self-reliant.
Proficient knowledge of Excel and Outlook.

Responsibilities

Follow-up with dealers on all eligible applications after approval.
Negotiate with dealerships to win as many deals as possible with the best possible terms for FHF (maximize FHF’s “win-rate” for approved applications).
Assist the dealer as a single point of contact for all communication with internal FHF teams.
Monitor dealer behavior to identify red flags for dealer risk.
Travel required to dealerships based on assigned market needs.
Support Outside Sales team with specific dealer-related initiatives to increase volume.
Support Servicing and Collections team to handle dealer complaints or other conflicts.
Manage the list of open applications to ensure timely follow-ups with dealers.
Manage all aspects of dealer communication across various internal FHF stakeholders to ensure a seamless experience for dealers.