Inside Sales Associate
About The Position
Meier Supply, founded in 1957, is an employee-owned wholesale distribution business with a rich history and family culture, built on core values of People, Respect, Integrity, Dedication, and Excellence. With over 20 locations, including a state-of-the-art distribution center, and five distinct divisions (Commercial Refrigeration, HVAC, Technical/Training, Controls, and Applied Products), the company provides service and support throughout the HVACR community in NY, PA, MA, and CT. Meier Supply partners with leading vendors and manufacturers and plans for profitable growth and expansion. Working at Meier Supply offers a unique opportunity to join a company that values its employee-owners, rewarding them well throughout their careers. Being 100% employee-owned means working together to increase stock value for all. Opportunities include receiving necessary sales and operations training, contributing to an entrepreneurial and high-growth environment, developing industry-leading systems, being a leader in customer service, being well compensated, and enjoying a strong work/life balance and family-oriented culture.
Requirements
- Technical refrigeration field experience, Distributor refrigeration sales experience, or both required
- HVAC experience required
- Proficient with computer systems and/or be able to learn new systems easily
- Basic math skills
- Valid driver’s license and clean motor vehicle record
- A self-starter with a strong work ethic
- Customer-service oriented and able to communicate well with others
- Team player who is flexible and adaptable with changing business needs
Responsibilities
- Greet and assist customers at the sales counter with product inquiries, orders, and pickups.
- Manage inbound phone orders and provide accurate product and pricing information.
- Support e-commerce transactions, including online order entry and follow-up service.
- Conduct outgoing customer sales or service calls and resolve customer complaints.
- Develop strong customer relationships and provide solutions that drive repeat business.
- Collaborate with outside sales, warehouse, and operations teams to ensure timely fulfillment.
- Prepare quotes, process returns, and resolve customer issues in a professional manner.
- Apply suggestive selling techniques and up sells to current and prospective customers.
- Maintain knowledge of HVAC/R products, industry trends, and branch promotions.
- Performs inventory control and warranty administration duties.
- Provide customer product and service needs by researching products via computer system, catalog, telephone or other reference sources.
- Arrange stock on shelves or racks in sales area and keeps merchandise in order.
- Responsible for showroom merchandising and re-stocking product.
Benefits
- Competitive Pay includes base wages plus generous performance bonuses
- Paid-Time-Off
- Holiday Pay
- Comprehensive Medical/Dental/Vision plans protect you and your loved ones – We pay 75% of premiums for employees plus family members!
- Company-paid Life insurance and Disability benefits
- EXCELLENT Retirement benefits through our Employee Stock Ownership Plan (ESOP) and our 401K Retirement plan
- Employee recognition – holiday parties, ESOP events, company lunches, gift cards, plus much more
- Employee Stock Ownership Plan (ESOP)
- 401(k) matching
- Health, Vision and Dental insurance
- Disability insurance
- Employee assistance program
- Employee discount
- Health savings account
- Life insurance
- Mileage reimbursement
- Paid time off
- Paid holidays
- Paid training
- Parental leave
- Profit sharing
- Tuition reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
11-50 employees
