Inside Sales Associate
About The Position
Meier Supply is an employee-owned wholesale distribution business founded in 1957, with over 65 years of history and a family culture. The company operates 20+ locations, including a state-of-the-art distribution center, and five distinct divisions (Commercial Refrigeration, HVAC, Technical/Training, Controls, and Applied Products) serving the HVACR community in NY, PA, MA, and CT. Meier Supply prides itself on a culture built on Core Values: PEOPLE (Teamwork, trust, helping others succeed), RESPECT (Show ultimate regard for others), INTEGRITY (Always do the right thing), DEDICATION (To our customers success), and EXCELLENCE (Commitment to best in class). As an employee-owned company, co-owners work towards increasing stock value. The company offers opportunities for necessary training in sales and operations, participation in an entrepreneurial and high-growth environment, contribution to industry-leading systems and processes, leadership in a company known for excellent customer service, competitive compensation for outstanding contributions, and the unique benefit of being an employee-owner. Meier Supply emphasizes work/life balance and a family-oriented culture.
Requirements
- Customer service experience required
- Proficient with computer systems and/or be able to learn new systems easily
- Basic math skills
- Valid driver’s license and clean motor vehicle record
- A self-starter with a strong work ethic
- Customer-service oriented and able to communicate well with others
- Team player who is flexible and adaptable with changing business needs
Responsibilities
- Greet and assist customers at the sales counter with product inquiries, orders, and pickups.
- Manage inbound phone orders and provide accurate product and pricing information.
- Support e-commerce transactions, including online order entry and follow-up service.
- Conduct outgoing customer sales or service calls and resolve customer complaints.
- Develop strong customer relationships and provide solutions that drive repeat business.
- Collaborate with outside sales, warehouse, and operations teams to ensure timely fulfillment.
- Prepare quotes, process returns, and resolve customer issues in a professional manner.
- Apply suggestive selling techniques and up sells to current and prospective customers.
- Maintain knowledge of HVAC/R products, industry trends, and branch promotions.
- Performs inventory control and warranty administration duties.
- Provide customer product and service needs by researching products via computer system, catalog, telephone or other reference sources.
- Arrange stock on shelves or racks in sales area and keeps merchandise in order.
- Responsible for showroom merchandising and re-stocking product.
Benefits
- Competitive Pay includes base wages plus generous performance bonuses
- Paid-Time-Off
- Holiday Pay
- Comprehensive Medical/Dental/Vision plans protect you and your loved ones – We pay 75% of premiums for employees plus family members!
- Company-paid Life insurance
- Disability benefits
- EXCELLENT Retirement benefits through our Employee Stock Ownership Plan (ESOP)
- 401K Retirement plan
- Employee recognition – holiday parties, ESOP events, company lunches, gift cards, plus much more
- 401(k) matching
- Health, Vision and Dental insurance
- Disability insurance
- Employee assistance program
- Employee discount
- Health savings account
- Life insurance
- Mileage reimbursement
- Paid time off
- Paid holidays
- Paid training
- Parental leave
- Profit sharing
- Tuition reimbursement
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
Number of Employees
11-50 employees
