Inside Sales Associate Telecom

Prysmian • Highland Heights, KY

10d • Onsite

About The Position

The Inside Sales Associate is responsible for responding to all inquiries from new and established customers, processing requests for quotes, entering orders, managing orders, and working with functional areas throughout the organization to ensure customer satisfaction. This role supports the sale of products by partnering with Regional Sales Managers to increase sales by managing quote requests, sales leads, product promotions and analysis of sales data. The associate will manage a minimum of 50 customer requests daily, including phone calls, e-mails, faxes, and other forms of electronic communication. Pricing decisions will be made based on price guidelines, market feedback, and recommendations from Outside Sales. The role involves reviewing and interpreting customer specifications, applications, and terms and conditions, with assistance from Engineering or Marketing. Processing requests for quote by providing pricing and product availability in a timely fashion, typically within 4 hours, and processing customer orders and acknowledgments within 24 hours are key functions. Continuous development of product knowledge through internal and/or external trainings is expected. The associate will also process customer returns and claims in a timely manner and initiate corrective action if necessary. Participation in cross-functional projects impacting the department and the organization, and interfacing with various departments within the company (Shipping, Scheduling, Quality, Manufacturing, Credit, Finance, Engineering, and Product Management) to meet customer needs and ensure timely delivery and accurate receipt of products is required. Providing back-up assistance and coverage for other teams as required is also part of the role. The Inside Sales Associate will be the voice of the customer to the Prysmian organization.

Requirements

• Experience in inside sales, account management, or customer service
• Proficiency in Microsoft Office
• Analytical with great problem-solving skills
• Desire and ability to excel in a rapidly changing, fast-paced environment
• Motivated both individually and on a team level
• Organizational, time management, multi-tasking, and follow-up skills
• College course work equivalent to an Associate's Degree required

Nice To Haves

• Bachelor's Degree preferred
• Knowledge of ERP systems such as SAP or AS 400 Mainframe a plus

Responsibilities

• Support the sale of products by partnering with Regional Sales Managers to increase sales by managing quote requests, sales leads, product promotions and analysis of sales data
• Manages a minimum of 50 customer requests daily, including phone calls, e-mails, faxes, and other forms of electronic communication
• Pricing decisions based on price guidelines, market feedback, and recommendations from Outside Sales
• Review and interpret customer specifications, applications, and terms and conditions, with assistance from Engineering or Marketing.
• Process requests for quote by providing pricing and product availability in a timely fashion, typically within 4 hrs.
• Process orders from customers and acknowledge within 24 hours
• Continuously develop product knowledge through internal and/or external trainings
• Process customer returns and claims in a timely manner and initiate corrective action if necessary
• Participate in cross-functional projects impacting the department and the organization
• Interface with various departments within the company to meet the needs of the customer to ensure timely delivery and accurate receipt of products. Departments such as Shipping, Scheduling, Quality, Manufacturing, Credit, Finance, Engineering, and Product Management
• Provide back-up assistance and coverage for other teams as required
• Be the voice of the customer to the Prysmian organization.

Benefits

• Prysmian is a global cabling solutions provider leading the energy transition and digital transformation.
• By leveraging its wide geographical footprint and extensive product range, its track record of technological leadership and innovation, and a strong customer base, the company is well-placed to capitalise on its leading positions and win in new, growing markets.
• Prysmian’s business strategy perfectly matches key market drivers by developing resilient, high-performing, sustainable and innovative cable solutions in the segments of Transmission, Power Grid, Electrification and Digital Solutions.
• Prysmian is a public company listed on the Italian Stock Exchange, with almost 150 years of experience, about 30,000 employees, 108 plants and 26 R&D centres in over 50 countries, and sales of over €15 billion in 2023.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree