Inside Sales Associate, Residential
About The Position
The Inside Sales Associate plays a critical role in driving Clearwave Fiber’s growth by converting inbound and outbound leads, proactively engaging prospects through assumptive sales conversations. This position is focused on closing new customers, increasing revenue, and delivering a seamless onboarding experience. Associates are expected to take full ownership of the sales process — from identifying customer needs and recommending tailored solutions, to finalizing service agreements. In addition to acquiring new business, the Inside Sales Associate provides feedback on sales performance trends, contributes to continuous improvement efforts, and champions Clearwave Fiber’s commitment to excellence in customer engagement.
Requirements
- High School diploma or equivalent required.
- 0–5 years of sales experience—call center, telecom, or customer service background is a plus.
- Strong verbal and written communication skills; clear, professional, and persuasive.
- Comfortable working in a high-paced environment with a headset and computer for extended periods.
- Self-motivated with the ability to work independently in a fully remote environment.
- Prior telecom experience
- Tech-savvy with the ability to learn new systems quickly
- A competitive spirit and team-oriented mindset
- Access to a quiet, distraction-free work area ensuring privacy
- Adequate workspace including a steady surface and comfortable chair
- Proper lighting and working smoke/carbon monoxide detectors
- Fast and reliable internet service (partially covered for employees within Clearwave Fiber's footprint)
Nice To Haves
- call center background is a plus
- telecom background is a plus
- customer service background is a plus
Responsibilities
- Follow an assumptive sales process to uncover customer needs, present solutions, and handle objections with confidence.
- Engage directly with customers via phone, email, chat, and other digital platforms.
- Drive revenue growth by meeting and exceeding sales goals and performance metrics.
- Build rapport and trust with prospective customers, creating an excellent customer experience.
- Stay sharp—participate in training and product updates to confidently communicate value propositions and competitive advantages.
- Work closely with peers and leadership to support team initiatives and foster a collaborative environment.
- Embrace flexibility—this role requires availability for variable schedules, including evenings, weekends, and occasional overtime.
- Make outbound calls when directed.
- Follow up on leads and sales to ensure installation.
Benefits
- Competitive base salary plus earned commissions.
- Medical, dental, and vision plans
- Company-paid life insurance, with options for additional coverage
- Company contributions to HSA/HRA accounts
- FSA plan available
- Up to 20 days of paid time off in your first year
- 401(k) with matching contributions, vested upon hire
- Company-paid short-term and long-term disability plans
- Employee Assistance Plan
- Clearwave Connections program
- 24/7 Health Advocate support
- Voluntary plans for accident, critical illness, hospital indemnity, and legal services
- Supportive and collaborative work culture that values diversity, inclusion, and teamwork.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
