Inside Sales Associate - Plumbing

Dakota Supply Group•La Crosse, WI

2d•$20 - $34•Onsite

About The Position

DSG is seeking a Plumbing Inside Sales Associate in our La Crosse, WI location. Hours range between the hours of 7am and 5pm, Monday through Friday. As an Inside Sales Associate, you will be responsible for writing orders, taking calls, preparing project bids, and providing overall customer service. At DSG, we are dedicated to building futures one job at a time. Starting with yours. As an ESOP, we are a community of peers, first and foremost. And we focus on cultivating an environment of respect, teamwork and growth. Where your career path is rich with possibilities. Where every success is shared. And where every challenge is overcome together. For more than a century, we’ve delivered more than supplies, we’ve offered true partnership and valuable solutions. By continuing to empower the future of our vendors and customers, we will empower a future of ongoing success for all of us.

Requirements

A high school diploma or equivalent.
Product and technical knowledge normally acquired in two or more years of college or technical school OR 3-5 years field experience in the residential/commercial applications of plumbing products.
Excellent relationship building skills.
Outstanding interpersonal, customer service and communication skills across a variety of settings (in-person, phone, and email).
Strong attention to detail, paired with the ability to multi-task.
A knack for active listening to determine customer needs and maintain strong relationships.
Superior problem solving, project management, and analytical skills.
A high proficiency with computers – experience in Eclipse or other ERP systems preferred.
The ability to plan, prioritize and organize work effectively.
The physical ability to frequently lift & load items weighing up to 60lbs.

Responsibilities

Serve as a primary facilitator for customer orders
Assist customers in a professional manner with product inquiries
Write (and occasionally assist to fill) orders accurately and in a timely manner
Generate customer quotations and follow up on quotes requested
Provide trouble-shooting and technical support
Work with other sales team members to resolve customer service issues in a timely manner
Restock the counter area according to product brand and location
Monitor product inventory and cull damaged product
Maintain a clean and appealing counter display area
Identify and encourage the sale of additional products as applicable
Continue education on latest updates to products through manufacturer schools, trade shows, tech schools, vendor meetings, trainings, trade journals, etc.
Perform other duties as assigned