Inside Sales Associate II

Boyd • Grand Rapids, MI

2d • Onsite

About The Position

Provides support to the organization by managing customer activities, coordinating programs, and assisting in driving account growth.

Requirements

• Bachelor’s degree preferred; Associate degree required at minimum.
• At least 2 years of related experience or training, or an equivalent combination of education and experience.
• Ability to respond effectively to inquiries from customers, operations, purchasing and other business stakeholders.
• Skilled in preparing professional correspondence in a structured format.
• Capable of presenting information clearly to management, sales teams, engineers, and customers.
• Fluency in written and spoken English required.
• Ability to perform basic calculations involving discounts, percentages, rounding and geometric measurements.
• Strong problem-solving skills with the ability to manage different variables in non-standard situations.
• Ability to interpret instructions presented in written, oral or schedule formats.

Responsibilities

• Process customer quote requests, coordinate with Estimating, distribute quotes, and follow up on customer inquiries.
• Review and validate customer orders for accuracy, including pricing, quantities, delivery schedules, and revision levels; communicate order details and any updates to customers.
• Coordinate cross-functional communication to support order fulfillment and program planning.
• Support the introduction and management of new products or customer programs, overseeing progress from initiation through implementation in alignment with established processes.
• Monitor inventory levels and coordinate with production and purchasing to manage supply needs, including order impacts and cancellations.
• Prepare reports and compile data to support management decision-making.
• Provide ongoing support to account Sales Representatives and Sales Manager.
• Address customer concerns and complaints related to quality issues and questions.
• Collaborate with internal departments and logistics partners to expedite or track orders and resolve shipment issues.
• Identify opportunities to expand sales by promoting additional products or services.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree