Inside Sales Associate - Front Counter

QXO•Boone, NC

7d•Onsite

About The Position

The Inside Sales Associate – Front Counter is responsible for providing exceptional customer service while supporting daily sales and branch operations. This role assists customers with product selection, quotations, order entry, and order fulfillment while serving as the primary point of contact for walk-in and call-in customers. Working closely with outside sales, warehouse, and operations teams, the Inside Sales Associate helps ensure a seamless customer experience from initial inquiry through delivery or pickup. The ideal candidate is customer-focused, organized, and enjoys building relationships in a fast-paced building materials environment.

Requirements

Strong customer service and relationship-building skills
Excellent communication and interpersonal abilities
Strong organizational and time-management skills
Attention to detail and commitment to accuracy
Ability to work independently and as part of a team
Positive attitude and strong work ethic
Basic computer proficiency and data entry skills
High school diploma or equivalent

Nice To Haves

Experience in inside sales, retail sales, customer service, or building materials preferred
Knowledge of lumber, millwork, doors, windows, hardware, or other building products is a plus
Experience using ERP, point-of-sale, or order management systems
Bilingual communication skills are a plus

Responsibilities

Greet customers and provide professional, knowledgeable service at the sales counter
Assist customers with product selection, pricing, and recommendations for building materials and related products
Answer incoming phone calls and respond to customer inquiries in a timely manner
Develop customer quotes and convert opportunities into sales
Build and maintain positive relationships with customers through outstanding service and product knowledge
Enter customer orders accurately into company systems
Process sales orders, quotations, returns, exchanges, and credits as needed
Coordinate will-call orders, deliveries, and customer pickups
Verify product availability and communicate lead times or delivery schedules
Ensure all sales documentation is accurate and complete
Coordinate with warehouse, yard, shipping, and delivery teams to ensure timely order fulfillment
Support Outside Sales Representatives by assisting with customer accounts and sales activities
Help maintain accurate customer records and sales documentation
Participate in inventory counts and support inventory accuracy initiatives
Assist in maintaining an organized, clean, and professional showroom and sales counter
Develop and maintain knowledge of company products, services, and industry trends
Recommend solutions that meet customer project needs and budget requirements
Resolve customer concerns by coordinating with internal departments and management
Promote company programs, services, and value-added offerings
Work closely with branch personnel to support daily operational goals
Participate in training and continuous improvement initiatives
Perform additional duties as assigned