Inside Sales Assistant

Aston Carter•Virginia Beach, VA

1d•$28 - $30•Onsite

About The Position

We are seeking a diligent and proactive Inside Sales Assistant to join our growing team. The role involves handling quotations, inquiries, and orders to ensure customer satisfaction and support our company’s expansion. This position plays a crucial part in our sales operations, contributing directly to the growth of our organization.

Requirements

Strong communication, organization, and time management skills.
Ability to handle multiple priorities in a fast-paced environment.
Bachelor’s degree or equivalent experience required; an associate's degree will be considered.
3-5 years in customer service, sales coordination, or logistics preferred.
Experience in manufacturing or shipping/receiving is highly valued.

Nice To Haves

Experience with ERP systems (e.g., M2M) is preferred.
Familiarity with international trade regulations (e.g., EAR, Export Control Compliance).
Basic data analysis skills and experience assisting in sales reporting.
Participation in cross-functional improvement initiatives.
Understanding of Incoterms 2020 and international shipping documentation.
Graduate-level education is a plus.

Responsibilities

Review customer inquiries and prepare quotations in coordination with Product Engineering and Production Planning & Purchasing.
Check inventory availability and obtain freight quotes and vessel schedules.
Ensure all documents are filed properly in compliance with current ISO 9001 standards.
Review and verify Purchase Orders to ensure alignment with quoted terms for both domestic and export orders.
Enter orders into the system and verify delivery feasibility with Production Planning.
Negotiate delivery changes with sales representatives or customers as needed.
Confirm order details and send order acknowledgments.
Ensure full compliance with export control regulations for export orders.
Track production status to ensure timely delivery and arrange shipments using appropriate carriers.
Obtain freight quotes and prepare all necessary shipping documentation as per customer requirements.
Provide shipping instructions and ensure compliance with export regulations for international shipments.
Identify and coordinate solutions for issues affecting design, delivery, or customer requirements.
Serve as a liaison between customers and internal departments and negotiate to solve issues.
Coordinate customer inspections and visits, including scheduling, logistics, accommodations, and meal arrangements.
Support hosting annual customer engagement activities.
Assist the Marketing Manager and other marketing staff with inventory purchasing, control, and administrative tasks.