Inside Sales Assistant - FF

The Partner Companies • Chicago, IL

1d • $23 - $27 • Hybrid

About The Position

The Inside Sales Assistant supports the sales and operations teams by ensuring accurate order processing, maintaining customer and order records, and facilitating communication between customers and internal departments. This role plays a critical part in delivering exceptional customer service while supporting the efficient flow of custom manufacturing orders from quotation through production and delivery.

Requirements

• High School Diploma or GED required.
• 1–2 years of experience in order entry, customer service, administrative support, inside sales support, or related functions required.
• Exceptional attention to detail and accuracy in data entry and order processing.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
• Strong organizational skills with the ability to prioritize tasks in a fast-paced environment.
• Excellent communication skills with a customer-focused approach to internal and external interactions.

Nice To Haves

• Associate degree in Business Administration, Sales, Marketing, or a related field preferred.
• Experience in a manufacturing, industrial, or B2B environment preferred.
• Experience working with ERP, CRM, or order management systems preferred.
• Experience with JobBoss or Salesforce is a plus.
• Basic understanding of technical drawings or willingness to learn about metal fabrication processes.

Responsibilities

• Accurately process customer orders for custom metal parts, inputting detailed specifications into our ERP system (e.g., JobBoss/Acumatica) and CRM (e.g., Salesforce).
• Review order details, including technical drawings and specifications, to ensure alignment with customer requirements and manufacturing capabilities.
• Coordinate with engineering and production teams to confirm order feasibility, resolve discrepancies, and schedule production runs.
• Respond to customer inquiries related to order status, delivery timelines, and pricing, ensuring prompt and professional communication via phone and email.
• Maintain and update order records, tracking progress through the sales and production pipeline to ensure timely delivery.
• Assist in preparing quotes and order confirmations, verifying pricing and terms in collaboration with the sales team.
• Perform data entry tasks to support sales reporting, inventory tracking, and customer account updates.
• Ensure compliance with company policies, industry standards (e.g., ISO 9001), and data security protocols during order processing.
• Maintain accurate inventory records, pull inventory for orders and track replenishment needs.

Benefits

• Competitive salary (base, commensurate with experience) with opportunities for performance-based incentives.
• Comprehensive benefits, including health, dental, vision insurance, 401(k) with company match, and paid time off.
• Professional development opportunities, including training in order management systems and manufacturing processes.
• A supportive, innovative culture with flexible work arrangements and team-building events.
• The opportunity to contribute to high-impact projects in advanced manufacturing industries.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED